Alexa LeSage
Baton Rouge,LA
Summary
I am a goal oriented person always striving to do my best and move up in any business I have worked for. Along with managing the Hooters on College Dr., I am also a sociable server offering 3+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. High-energy worker skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Secondly, I have experience as a Cashier Manager offering 2 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hooters College Drive
Baton Rouge, LA
02.2024 - 10.2024
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Server
Hooters on Siegen
Baton Rouge, LA
08.2021 - 02.2024
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Engaged with patrons to give to "Hooters Experience".
- Works and communicates well with management and employees.
- Always a friendly face to patrons.
Server
Portobello's Grill
Baton Rouge, LA
07.2022 - 11.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Filled condiments and napkin containers during slack periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Upheld high standards of sanitation in accordance with health department regulations.
- Trained in wine service.
- Trained in serving from trays.
- Trained to recall specials, and certain fish and soups of the day.
- Maintained proper, clean, and professional look.
Manger/Cashier
Oak Point Fresh Market
Greenwell Springs, LA
01.2019 - 01.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed and trained cashiers on proper cash handling procedures.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Some College (No Degree) - Marketing
Louisiana State University And A&M College
Baton Rouge, LASome College (No Degree) - Psychology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Guest engagement with a positive attitude
- Liquor, wine, and food service
- Effective communication in all aspects
- Handing customer issues for the good of the company and the customer
- Staff management
- Works well under pressure
- Picks up on new skills quickly
- Always willing to learn more
- Customer service best practices
- Knowledgeable on how to run FOH of a restaurant
- Great team player
References
References available upon request.
Timeline
Assistant Manager
Hooters College Drive
02.2024 - 10.2024
Server
Portobello's Grill
07.2022 - 11.2022
Server
Hooters on Siegen
08.2021 - 02.2024
Manger/Cashier
Oak Point Fresh Market
01.2019 - 01.2021
Some College (No Degree) - Marketing
Louisiana State University And A&M College
Some College (No Degree) - Psychology
Louisiana State University And A&M College