Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
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Alexa Lezondra

Surprise,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Lead Barista

Sparrow Coffee
07.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Junior Admissions Counselor

Grand Canyon University
01.2021 - 06.2021
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Increased interdepartmental relationships within university to improve student success.
  • Reviewed admissions applications and evaluated student credentials.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.

Education

Grand Canyon University
08.2021

High School Diploma -

Plainfield North High School
Plainfield
05.2019

Skills

  • Customer Service
  • Organization
  • Quality Control
  • Staff Management
  • Staff Training

Relevant Experience

  • Experienced in remote environment
  • Worked in customer service industry for four years
  • Proficient in Microsoft Suite

Timeline

Lead Barista

Sparrow Coffee
07.2021 - Current

Junior Admissions Counselor

Grand Canyon University
01.2021 - 06.2021

Grand Canyon University

High School Diploma -

Plainfield North High School

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Alexa Lezondra