Alexa Locey
Petaluma,CA
Summary
Knowledgeable and dedicated customer service professional with an ambition to expand my education in the healthcare industry. Self-motivated and true team player passionate about making a difference in the world. I am motivated to uphold the American Red Cross mission by providing quality standards with respect, care, integrity, and cultural awareness as a Tier 1 Agent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Staff
Oakendell Inc. "A Residential Treatment Facility"
2019.01 - 2020.04
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Completed regular check-ins and progress report for each client.
Casino Runner & Bartender
Del's Bar & Grill
2014.01 - 2018.10
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Advertised new promotions, games, and menu options to increase guest satisfaction.
- Engaged with clients to ensure continued patronage.
- Balanced financial accounts to accurately complete end of day closing operations.
Assistant Manager
Maurices
2013.06 - 2015.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supported General Manager in associate hiring, retention, scheduling, and development processes.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Participated in community networking groups to promote Maurices in local area.
- Increased store's annual profits by 7%.
Office Manager & Estimator
Reno Print Store
2012.01 - 2013.06
- Delivered proactive account management by providing business solutions to clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Provided quality customer service by addressing client's needs through efficient time management skills via daily meetings, email, and phone interactions.
- Performed quality assurance checks on client's products to ensure standards were maintained.
Graphic Designer & Account Specialist
Towne Printer
2010.09 - 2011.11
- Utilized Adobe Creative Suite, Microsoft Office Suite, and digital printers to generate innovative designs.
- Met with customers to present mockups and collect information for adjustments.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Prioritized projects to achieve maximum product output while meeting client's deadlines and standards.
Education
Associate of Science - Allied Health
Columbia College
Sonora, CA12.2021
Skills
- Multi-Line Telephone Systems
- Workflow Efficiency
- De-Escalation Techniques
- Customer Relations and Communications
- Computers and Technology
- Confidentiality and Data Protection
Certification
- CNA - Certified Nurse Assistant
Timeline
Lead Staff
Oakendell Inc. "A Residential Treatment Facility"
2019.01 - 2020.04
Casino Runner & Bartender
Del's Bar & Grill
2014.01 - 2018.10
Assistant Manager
Maurices
2013.06 - 2015.12
Office Manager & Estimator
Reno Print Store
2012.01 - 2013.06
Graphic Designer & Account Specialist
Towne Printer
2010.09 - 2011.11
Associate of Science - Allied Health
Columbia College
- CNA - Certified Nurse Assistant
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