Alexa Lopez
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Associate and Exam Proctor
HCL Technologies
10.2022 - Current
- Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over the phone and live chat
- Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
- Documents customer interactions and transaction, recording details of inquiries, complaints, comments and actions taken
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes
- May make outbound calls related to the product or service, and/or in follow-up to customer inquiries
- Resolves escalated contacts appropriately
- Protects exam validity and integrity by closely proctoring all exam sessions taken at customers chosen locations.
- Assists customers with obtaining correct materials needed to process, study and submit documents for authorizations of exams, fingerprinting and licensure of their chosen state and program
Style Consultant
Target
08.2021 - 12.2022
- Handle sales transactions while operating assigned cash register
- Maintain security of all company assets
- Maintain a high level of good guest service
- Maintains a cooperative and friendly attitude with guests, co-workers and supervisors
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Stocking, setting and selling Target products
- Branding sales floor for optimal guest service and shopping experience
- Assisting guest in keeping up with the latest trends and styles
- Keep guests safe by implementing safety procedures and adhering to all safety policies in the work environment.
Sales Associate
Marshall’s
05.2021 - 11.2021
- Handle sales transactions while operating assigned cash register
- Maintain security of all company assets
- Informs and assist customers in applying for the store rewards/credit card
- Maintain a high level of good customer service
- Maintains a cooperative and friendly attitude with customers, co-workers and supervisors
- Adheres to and upholds company policies and procedures
Assistant Manager
Dollar Tree
01.2020 - 04.2021
- Handle all sales transactions while operating assigned cash register
- Maintains security of all cash
- Protects all company assets
- Maintains a high level of good customer service
- Maintains a cooperative and friendly attitude with customers, co-workers and supervisors
- Receives and stocks merchandise
- Works in a safe manner
- Adheres to and upholds policies and procedures
- Prepare and document deposit nightly
- Document all transactions nightly
- Document all damaged and resale items
- Supervise and assist associates with all work related issues
- Perform closing procedures.
Sales Associate
Marshall’s
11.2020 - 01.2021
- Handle sales transactions while operating assigned cash register
- Maintained security of all company assets
- Informs and assist customers in applying for the store rewards/credit card
- Maintained a high level of good customer service
- Established a cooperative and friendly attitude with customers, co-workers and supervisors.
- Adheres to and upholds company policies and procedures
Sales Associate
Kohl’s
12.2019 - 01.2020
- Provided the highest level of customer service through effective problem solving
- Greeted all customers and associates, assisted in a friendly, courteous manner and adhered to the “Yes We Can” policy efficiently resolving customer’s questions and request
- Cross-trained and worked in other areas of the store, as needed
- Adhered to Kohl's policy and procedures
- Helped ensure customer satisfaction
- Restocked and monitored merchandise
- Answered customer questions
Sales Associate
Jumbo Inflatable Park
08.2019 - 11.2019
- Inform customers of party packages and prices
- Provide customer service
- Provide a clean and safe environment for families
- Sell and provide food and refreshments
- Protect the assets of the company
- Follow opening and closing procedure
Customer Service Associate
Alorica
02.2018 - 06.2018
- Informed customers of current promotions exclusive to them
- Transferred customers to the appropriate department via switch board
- Assisted customers with their purchase of wireless devices, internet service and television service
- Assisted customers by explaining their bill charges, adding or removing features, issuing the appropriate credit to account and adjusting billing cycles
- Assisted customers with device issues such as the device unable to make or receive calls, unable to access the internet, blocking fraudulent calls and text messages, blocking data usage and saving data to iCloud system
- Assisted customers with account issues such as updating autopay information, changing security questions and password/passcode and changing the account holders personal information such as the home address, SSN information, checking account information and debit/credit card information
Quality Assurance Associate
Hire Dynamics
06.2016 - 09.2016
- Selected products for specific routes according to pick sheets
- Supervised material flow, storage and global order fulfillment
- Oversaw special orders and after-hours, urgent shipping jobs
- Conducted daily inventories of warehouse stock
- Reported inventory balances and cycle counts in WMS system
- Entered data into WMS to load and manipulate data and to produce reports
- Followed proper selection procedures as established by the company
- Transported goods from racks, shelves and vehicles
- Worked at a rapid pace to meet tight deadlines
- Packed containers and repacked damaged containers
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN06.2016
Skills
- Inbound and Outbound Calling
- Customer Service and Assistance
- Account Management
- Refund Processing
- Multi-Line Phone Systems
- Product Knowledge
- Test Administration
- Account Updating
- Complaint Logging and Resolution
- Exam Proctoring
- Behavior Monitoring
- Clerical Support
- Livechat Messaging
- Flexible Hours
- Transaction Processing
- Teamwork and Collaboration
Timeline
Customer Service Associate and Exam Proctor
HCL Technologies
10.2022 - Current
Style Consultant
Target
08.2021 - 12.2022
Sales Associate
Marshall’s
05.2021 - 11.2021
Sales Associate
Marshall’s
11.2020 - 01.2021
Assistant Manager
Dollar Tree
01.2020 - 04.2021
Sales Associate
Kohl’s
12.2019 - 01.2020
Sales Associate
Jumbo Inflatable Park
08.2019 - 11.2019
Customer Service Associate
Alorica
02.2018 - 06.2018
Quality Assurance Associate
Hire Dynamics
06.2016 - 09.2016
High School Diploma -
Hendersonville High School