Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Lucas

Alliance,US

Summary

Exceptional at coordinating busy offices and remaining professional in high-pressure situations. Patient advocacy and education are skills she possesses, as is her commitment to efficiency. Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.

Overview

24
24
years of professional experience

Work History

Gas Station Attendant

Westco
07.2023 - Current
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Pumped gas for guests and took payments.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Facilitated sales of services and goods.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Maintained cleanliness in store and forecourt, promoting positive customer experience.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Processed transactions quickly, reducing customer wait times.

Patient Financial Representative

Greater Nebraska Medical & Surgical Services
08.2016 - Current
  • Payment requirements, accepted payment methods, and billing procedures were all explained to me
  • Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors
  • Used [Software] to make appointments
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Entered data into the [Software] system, including payments, account information, and call logs
  • Reviewed and corrected claim errors to ensure smooth processing
  • Efficiently posted payments and adjustments in the accounting system
  • Miscellaneous payments were posted to general ledger accounts
  • Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
  • Collected copayments and kept track of my finances on a daily basis.

Phlebotomist

Box Butte General Hospital Med-i-port
08.2016 - 07.2018
  • Venipuncture and other CT procedures were performed by me
  • Gathered tourniquets, needles, and blood collection devices to prepare work trays
  • Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
  • Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines
  • Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs
  • Obtained blood samples by performing several venipunctures and finger sticks per day
  • Labeled vacutainer tubes correctly with the patient's name, date, and time of collection
  • Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins
  • Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection
  • Stocked the appropriate supplies in the phlebotomy cart or carrier.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.

Cashier/Server/Waitress

Martin's Family Restaurant
09.2007 - 07.2015
  • Managed food resources, memorized orders, and coordinated service in a multi-table restaurant
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
  • Prepare food at the start of the day
  • Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times
  • Prepared beverages and filled food orders for customers
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
  • Double-checked order accuracy and food quality before delivering to customers
  • Inquired about the satisfaction of the guests, anticipated additional needs, and gladly fulfilled requests
  • Cleaned tables, preparing, and setting the tables for the next set of guests.

Deli Clerk

BF Food Pride
03.2000 - 06.2008
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and I calculated prices accurately
  • Greeted customers at the deli counter and helped them with their orders and questions
  • Provided outstanding customer service to all guests, even during peak business periods, in order to increase retention
  • Kept refrigerated and frozen items at the proper temperatures to comply with food safety regulations
  • Designed enticing food arrangements for party trays and custom orders
  • Created attractive displays in cases and other customer-facing areas to promote new or high-value food items
  • Checked the refrigerated and frozen cases and restocked items when product levels were low
  • Handled special orders for event catering and party trays, advising customers on additional items, condiments, and garnishes as needed
  • Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs
  • Kept work areas clean, neat, and sanitized to prevent illness or injury among coworkers and customers
  • Answered phone calls from customers inquiring about available products and services and assisted them in making informed decisions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Education

High School - General Studies

Alliance High School
Alliance, Nebraska
05.1999

Skills

  • Quick learner
  • Medical insurance
  • Payment collection
  • First Aid/CPR
  • Customer satisfaction
  • Computer literate
  • Excellent communication
  • Insurance verifying
  • Customer service
  • Appointment scheduling
  • Multi-Task Management
  • Data entry
  • Communications
  • Accounts payable/receivable
  • Document filing
  • Organization
  • Time management expertise

Timeline

Gas Station Attendant

Westco
07.2023 - Current

Patient Financial Representative

Greater Nebraska Medical & Surgical Services
08.2016 - Current

Phlebotomist

Box Butte General Hospital Med-i-port
08.2016 - 07.2018

Cashier/Server/Waitress

Martin's Family Restaurant
09.2007 - 07.2015

Deli Clerk

BF Food Pride
03.2000 - 06.2008

High School - General Studies

Alliance High School

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Alexa Lucas