Alexa Mack
Mount Holly,NJ
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Proficient in Microsoft Office and Creative Suite
Overview
12
12
years of professional experience
Work History
Computer Graphic Artist
MPAC Printing Service, LLC
01.2022 - Current
- Assisted clients with rebranding efforts, providing fresh design perspectives that revitalized their corporate image.
- Worked under tight deadlines to deliver polished design assets for trade shows, resulting in increased booth traffic and lead generation.
- Contributed to successful launch of new product lines by creating compelling packaging designs that resonated with target audiences.
- Designed aesthetically pleasing email templates that boosted open rates and click-throughs for digital marketing campaigns.
Safety Ambassador
Amazon
10.2017 - 12.2022
- Assisted in development of site-specific safety protocols, tailored to unique operational environments.
- Reviewed job tasks for risk analysis purposes, recommending appropriate control measures where necessary.
- Delivered engaging toolbox talks on various topics aimed at reinforcing key safety messages among workers.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
Retail Sales Leader
Party City
10.2014 - 10.2017
- Developed multiple sales strategies to address range of project and customer types.
- Increased customer engagement to drive interest and boost sales opportunities.
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Hostess
The Halfking
03.2013 - 04.2014
- Planned and executed over 50 guest parties by organizing menus, spaces and special requests
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained high class clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
Associate of Applied Science - Clinical Psychology
Rowan College At Burlington County
Pemberton, NJ05.2021
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ05.2009
Skills
- Documentation skills
- Complaint Handling
- Customer Focus
- Graphic Design
- Problem-solving abilities
Timeline
Computer Graphic Artist
MPAC Printing Service, LLC
01.2022 - Current
Safety Ambassador
Amazon
10.2017 - 12.2022
Retail Sales Leader
Party City
10.2014 - 10.2017
Hostess
The Halfking
03.2013 - 04.2014
Associate of Applied Science - Clinical Psychology
Rowan College At Burlington County
High School Diploma -
Rancocas Valley Regional High School
Similar Profiles
Mariana BilbyMariana Bilby
Customer Service Sales Representative at MPAC Aviation LLCCustomer Service Sales Representative at MPAC Aviation LLC
Tonga JohnsonTonga Johnson
Customer Service Representative at DLV Printing ServiceCustomer Service Representative at DLV Printing Service
Taylar GarmonTaylar Garmon
Design and Production Specialist at DLV Printing Service, Inc.Design and Production Specialist at DLV Printing Service, Inc.
Nicole AcheyNicole Achey
Recruiting Specialist at Solarity Energy SolutionsRecruiting Specialist at Solarity Energy Solutions
Amandalynn ClementoAmandalynn Clemento
Health Access Specialist at Capital Health Medical CenterHealth Access Specialist at Capital Health Medical Center