Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alexa Madrigal

2707 Arlington Blvd, El Cerrito,CA

Summary

Dedicated, enthusiastic, and reliable employee, prepared to work in high-energy settings, and accommodate both customers and fellow employees. With experience in customer service and childcare, hospitality and genuine support are promised when engaging with others. Strengths include multitasking, timeliness, and team cooperation.

Overview

1
1
year of professional experience

Work History

Cashier/Front Desk Agent

Nori Roll
El Cerrito, CA
06.2023 - 09.2024
  • Handled customer orders via phone call, online ordering, in-person interactions, and food delivery services.
  • Organized orders by the necessary time of completion to ensure efficient and timely food service.
  • Handled cash, credit, and reward payments via a customer loyalty program.
  • Offered thorough insight on menu items regarding allergens, pricing, and out-of-stock items to inquiring customers.
  • Maintained a friendly environment by warmly welcoming new customers, and recognizing and acknowledging regular customers.
  • Managed customer complaints through compensation and accommodations permitted by employer.

Kitchen Assistant

Noril Roll
El Cerrito, CA
06.2023 - 09.2024
  • Maintained cleanliness and sanitation of kitchen equipment and work areas.
  • Packaged and prepared various menu items in their respective containers.
  • Multitasked while completing certain portions of various orders in order to increase efficiency.
  • Packaged orders to ensure safety in transport, and maintain the integrity of each item.

Aftercare Assistant

Hip Wah Summer Program
Oakland, CA
07.2023 - 08.2023
  • Prepared nutritious snacks for the children to enjoy between activities.
  • Organized outdoor and indoor activities to support each child in their ideal environment (i.e., arts and crafts, kickball, board games).
  • Managed and de-escalated disagreements between children, providing compromise and solutions.
  • Supervised children to ensure safety and well-being.
  • Participated in a system of rotating responsibilities between aftercare assistants to promote an equal and fair distribution of work.

Education

Some College (No Degree) - Biochemistry And Molecular Biology

University of California, Santa Cruz
Santa Cruz, CA

Skills

  • Communication skills
  • Multitasking and organization
  • Credit and cash transactions
  • Complaint resolution
  • Hospitality and accommodation
  • Order processing
  • Customer loyalty programs
  • Menu knowledge
  • Food safety compliance
  • Customer service
  • Time management
  • Attention to detail
  • Organizational skills
  • POS system operations

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Aftercare Assistant

Hip Wah Summer Program
07.2023 - 08.2023

Cashier/Front Desk Agent

Nori Roll
06.2023 - 09.2024

Kitchen Assistant

Noril Roll
06.2023 - 09.2024

Some College (No Degree) - Biochemistry And Molecular Biology

University of California, Santa Cruz

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