Alexa Maloney
Cape Coral,FL
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. Determined to be the best at what she does, along with asking questions so she completes the task correctly and efficiently.
Overview
2
2
years of professional experience
Work History
Sales Associate
HomeGoods
11.2024 - Current
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operation.
- Helped in the back with the truck and processing when needed.
- Supported loss prevention initiatives by monitoring store activity and reporting suspicious behavior.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products
- Answered customer questions about accessories and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Desk Receptionist
Eva's Hair and Skin
08.2023 - Current
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated with stylists to maintain accurate appointment schedules and optimize workflow.
- Maintained cleanliness and organization of reception area, enhancing client experience.
- Utilized salon management software for booking appointments and processing payments efficiently.
- Developed and implemented strategies to improve front desk efficiency and client satisfaction.
- Oversaw inventory management of retail products displayed at the front desk, ensuring availability for clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FLAssociate of Arts - Nursing
Florida South-Western State College (FSW)
Fort Myers, FL05-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Relationship building
Timeline
Sales Associate
HomeGoods
11.2024 - Current
Front Desk Receptionist
Eva's Hair and Skin
08.2023 - Current
High School Diploma -
North Fort Myers High School
Associate of Arts - Nursing
Florida South-Western State College (FSW)
Offered higher job positions at Homegoods
Offered to become a coordinator at Homegoods, along with learning the cash office. I am well educated on and know how to complete every job that they have posted proficiently.