Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXA MARTINEZ

Ridgewood,NY

Summary

Highly motivated and adaptable with a strong background in hospitality, retail, and customer service. Known for being a fast learner who quickly picks up new skills and thrives in dynamic environments. Willing and eager to take on new challenges, learn unfamiliar systems, and grow professionally. Skilled in front desk operations, problem-solving, multitasking, and creating welcoming guest experiences. Reliable, organized, and committed to exceeding expectations and contributing positively to any team.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

1 Hotel Brooklyn Bridge
Brooklyn, NY
12.2024 - Current
  • Greeted and checked in/out guests promptly and professionally.
  • Responded to guest requests while accommodating special needs efficiently.
  • Managed room assignments, key creation, and payment processing accurately.
  • Resolved guest issues and complaints calmly and effectively.
  • Maintained accurate records and updated reservation systems including HMS, Info Genesis, KYC, and CELOPAY.
  • Provided comprehensive information regarding hotel amenities, services, and local attractions.
  • Coordinated with housekeeping and other departments to ensure guest satisfaction.
  • Upheld front desk presentation standards and maintained cleanliness throughout shifts.

Barista

Patis Bakery
Manhattan, NY
05.2024 - 08.2024
  • Resolved customer inquiries and processed transactions with professionalism.
  • Trained new hires on customer service protocols and data entry practices.
  • Maintained cleanliness and upheld company standards throughout the workspace.
  • Entered customer information accurately into internal systems for record-keeping.
  • Cultivated strong relationships with regular customers to enhance loyalty.
  • Stocked shelves with necessary ingredients for coffee drink preparations.
  • Prepared specialty coffee beverages, including lattes, cappuccinos, and Americanos.

Cashier

Telco Stores
Riderwood, NY
08.2023 - 06.2024
  • Processed customer transactions and resolved inquiries with professionalism.
  • Trained new hires on customer service protocols and data entry practices.
  • Maintained cleanliness while upholding company standards.
  • Entered customer information into internal systems efficiently.
  • Built strong relationships with regular customers through effective communication.
  • Handled returns and exchanges according to store policies.
  • Conducted price checks for special orders or discounts as requested.
  • Greeted customers and provided detailed product information.

Education

GROVER CLEVELAND
Ridgewood, NY
06-2023

Skills

  • Customer service and support
  • Front desk operations
  • Time management
  • Communication skills
  • Cash handling and payment processing
  • Problem solving
  • Reservation systems management
  • Flexibility and adaptability
  • Organizational skills
  • Hospitality expertise
  • Multitasking abilities

Timeline

Front Desk Agent

1 Hotel Brooklyn Bridge
12.2024 - Current

Barista

Patis Bakery
05.2024 - 08.2024

Cashier

Telco Stores
08.2023 - 06.2024

GROVER CLEVELAND

Similar Profiles

CREATE PROFILE