ALEXA (Lexi) MCGEE
San Diego,CA
Summary
Results and purpose-driven customer experience professional with a proven track record of enhancing customer satisfaction and streamlining operational processes. Leveraging 6 years of direct customer service experience and 3 years in team leadership, I am dedicated to creating seamless travel experiences for healthcare clinicians. Exceptional at identifying opportunities for process improvement, I excel in resolving challenges with urgency and precision. Through effective communication and coaching, I foster cross-functional collaboration and consistently exceed performance targets. My detail-oriented approach and commitment to customer satisfaction make me a valuable asset to Aya Healthcare as the Travel Experience Manager.
Overview
6
6
years of professional experience
Work History
Owner & Founder
Collective 22
02.2022 - Current
- Develop Notion operating systems for businesses to support streamlined internal and client-facing operations
- Provide client experience consulting to small businesses
- Maintain a 90% lead conversion rate, showcasing strong relationship management skills
- Partner with other small businesses to leverage audiences and create innovative all-inclusive offers
- Achieved a 20% increase in account reach in under 2 months, demonstrating effective marketing and client engagement strategies
- Accepted in the Notion HQ Ambassador program, an application-based honor where only 1 in 5 applicants are accepted
- Disrupt conventional business landscape by introducing an attuned approach to productivity that aligns with business goals and nurtures self-connection
- Maintain all avenues of business from marketing and customer experience to bookkeeping
- Mentor aspiring business owners through developing and launching their own businesses.
Student Success Manager
U, Inc
05.2021 - 01.2022
- Develop and empower a team of 7 remote Customer Success Advisors through coaching, pipeline management and retention strategies through weekly 1:1 meetings, monthly KPI status reviews and quarterly performance reviews
- Streamline internal processes to increase efficiency, drive data integrity, and build strong client relationships
- Drive retention and yield results for one of 2U’s largest revenue generating graduate programs
- Build trusted relationships with internal and external stakeholders to collaborate and deliver successful outcomes
- Collaborated with clients weekly to discuss retention risks and process improvement through problem solving
- Served as a representative for the Student Success team within the larger programmatic team including teams such as Marketing, Sales Analyst, Admissions, Finance, etc
- To bring suggestions on how to improve client results and relationships
- Reported on student retention risks and finance projections to company programmatic leadership.
Senior Student Success Adviser
10.2019 - 05.2021
- Demonstrated successful prioritization by maintaining a ~140% student ratio while partnering with managers in client-facing meetings and responsibilities
- Responsible for creating and leading a successful 3 week on-boarding training for 2 new hires on the team
- Empowered and developed 4 Student Success Advisers and 3 mentees through recurring 1:1 meetings
- Drove weekly pipeline meetings with teammates to identify, assess and report retention risk
- With this information, I reported to and collaborated with my manager on revenue projections
- Identified and implemented scalable policies and procedures with stakeholders to enhance student experience and program functions
- Leveraged relationships with internal and external stakeholders to achieve a unified approach to program development.
Student Success Adviser
07.2018 - 10.2019
- Sole Student Success Adviser in the launch of the Speech@Emerson graduate program in which I created and scaled processes as we increased the program student count by 78 students from term 1 to 2 of the program
- Maintained 100- 150% student ratio over 4 semesters with a retention rate > 93% each term over all semesters since launch
- Continuously received a world class Net Promoter Score that increased consistently term over term by analysis of trends and growth areas
- Identified problem areas with retention in challenging courses and synthesized results to identify policy and processes to mitigate risks in future semesters.
Leadership Consultant
Phi Mu Fraternity
07.2017 - 05.2018
- Contract position requiring independent travel throughout the United States communicating with student leaders, building personal relationships and ensure the future success of the fraternity
- Traveled to 11 universities across 7 states to evaluate chapter’s effectiveness and draft strategic plans for improvement in operations, finance, membership, public relations, leadership, personal development, programming and academic excellence
- Provided detailed weekly reports to Fraternity staff, national volunteers and campus administration to identify any potential issues and deliver value-added solutions, as well as provide a follow up report with goals and action items to executive officers
- Lead consultant on a 2 week extension processes to recruit college women through daily public relations, informational sessions and individually interview 140+ women and select 80 women to establish a new chapter at
- Adelphi University
- Organized and facilitated a 6-week onboarding program for 150 new members in the areas of risk management, marketing, membership recruitment, academic excellence, leadership development, finance and organizational structure.
Education
Bachelor of Science - Business Administration, Leadership Management
Towson University
Towson, MD08.2017
Skills
- Technical Skills: POS systems, Salesforce, Learning Management Systems, Tableau, Notion, various CRM systems
- Retention Management
- Attention to Detail
- Operational Efficiency
- Customer Retention
- Cross-functional Collaboration
- Operational Efficiency
- Strategic Communication
Accomplishments
Notion Essentials Badge & Ambassador | Notion | 10/2022
Advanced Coaching Certification | 2U Inc. | 02/2021
Leave of Absence Specialization Certification | 2U Inc. | 10/2020
Foundational Coaching Certification | 2U Inc. | 5/2020
Timeline
Owner & Founder
Collective 22
02.2022 - Current
Student Success Manager
U, Inc
05.2021 - 01.2022
Senior Student Success Adviser
10.2019 - 05.2021
Student Success Adviser
07.2018 - 10.2019
Leadership Consultant
Phi Mu Fraternity
07.2017 - 05.2018
Bachelor of Science - Business Administration, Leadership Management
Towson University
Similar Profiles
William GainWilliam Gain
Executive Protection Agent at Saber-22Executive Protection Agent at Saber-22
REBECCA BAKERREBECCA BAKER
Bookkeeper/ HR at Aspinwall's Fruit Stand and Nursery & Cafe 22 WestBookkeeper/ HR at Aspinwall's Fruit Stand and Nursery & Cafe 22 West
Nathaniel RossNathaniel Ross
Tattooist/ Artist at Studio 22 TattooTattooist/ Artist at Studio 22 Tattoo