Alexa Melendez
Customer Service Specialist
Lauderhill,Florida
Summary
Customer Service-focused on bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management/ Accounts Receivable and Payable with expertise in related roles.
Overview
17
17
years of professional experience
Work History
Client Service Specialist
Senior Nannies Home Care
Ft. Lauderdale, Florida
03.2020 - Current
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Supported client projects with advanced skills in document management, customer relations and reporting.
- Assisted with matching client with exceptional caregivers that can meet their specific needs. Responsible for client census of 50 to 60.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Called existing and prospective customers to evaluate their client experience.
Administrative Assistant
Tamarac Rehabilitation And Health Center
Tamarac, Florida
05.2005 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Calls daily in excess of 150.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Collected and maintained consistent records of all employee lunch funds, beauty parlor funds, provided refunds when services cancelled or not rendered.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on all funds received, as well as maintaining company petty cash box.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices for accounts payable, maintained proper spreadsheets, sent weekly report to corporate office for processing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
Education
Computer Progamming - Computers
Computer Studio
Medellin, Columbia 12.1999
High School Diploma -
La Presentacion
Medellin Colombia12.1996
Skills
- Clerical Support
- Customer Retention Strategies
- Interpretation and Translation Services
- Customer Account Management
- Financial Consulting
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Till Counting
- Courteous with Strong Service Mindset
- Payment Reconciliation
- Accounts Payable and Accounts Receivable
- Accurate Recordkeeping
- Client Service and Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Client Service Specialist
Senior Nannies Home Care
03.2020 - Current
Administrative Assistant
Tamarac Rehabilitation And Health Center
05.2005 - 03.2020
Computer Progamming - Computers
Computer Studio
High School Diploma -
La Presentacion
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