Alexa Mendez

• Deliver VIP-level service to private aviation clientele, coordinating travel needs with precision and confidentiality.

• Communicate directly with pilots, flight crews, and airport staff to ensure seamless boarding, fueling, and departures.

• Support logistical operations with strong attention to safety protocols and time-sensitive coordination.

• Gained insider experience working in the Aviation industry, understanding key standards of service and airport environments.

• Routinely praised for professional appearance and poise under pressure.

• Delivered exceptional customer service through active listening and tailored communication strategies.
• Demonstrated flexibility and punctuality in coordinating appointments across different locations.
• Maintained extensive knowledge of company offerings, enabling quick identification of solutions for client needs.
• Coordinated with internal departments to resolve client issues swiftly while maintaining clear communication throughout the process.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed front desk operations and supported high volumes of bookings and customer inquiries.
• Assisted with appointment management and client preferences, showing strong organization and attention to detail.
• Delivered friendly and courteous service, maintaining a welcoming atmosphere for all guests.
• Kept reception area clean and neat to give visitors positive first impression.

• Managed customer service calls and in-store interactions, ensuring professional and prompt issue resolution.
• Maintained composure during challenging conversations, always striving for a positive customer outcome.
• Interacted with a diverse customer base, showing empathy and cultural sensitivity.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.