Alexa Mendoza
Richmond,TX
Summary
Results-oriented customer service leader known for effective communication and multitasking. Experienced in resolving escalated issues and driving initiatives that enhance customer experience. Prepared to contribute to organizational success through strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Alphalete Athletics
Missouri City, TX
07.2021 - Current
- Supervised daily customer service operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on effective communication and conflict resolution techniques.
- Implemented process improvements that enhanced response times and increased customer satisfaction.
- Analyzed customer feedback to identify trends and drive initiatives for service enhancement.
- Developed training materials for new hires, streamlining onboarding processes for efficiency.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via email and finding appropriate solutions to customer issues.
Customer Operations Assistant Manager
Old Navy
Rosenberg, TX
06.2019 - 07.2021
- Led team in achieving sales goals through effective inventory management and customer engagement strategies.
- Implemented staff training programs enhancing product knowledge and customer service skills.
- Managed vendor relationships, negotiating favorable terms and ensuring timely product availability.
- Developed visual merchandising strategies that enhanced store aesthetics, attracting more customers.
- Conducted performance reviews, providing constructive feedback to foster employee growth and retention.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Graduate Certificate - Medical Assisting
Pima Medical Institute
Houston05-2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Google Sheets
- Various Customer Support Platforms
Accomplishments
- Collaborated with team of 3 in the development of transitioning to the creation of an in house returns team
- Developed polices and an FAQ published page which led to a decrease in customer inquiries.
Timeline
Customer Service Supervisor
Alphalete Athletics
07.2021 - Current
Customer Operations Assistant Manager
Old Navy
06.2019 - 07.2021
Graduate Certificate - Medical Assisting
Pima Medical Institute