Alexa Michelle Pereyra
Hollywood,FL
Summary
To obtain a challenging position in a well established company where I can utilize my skills to continue professional growth within myself, as well as in the company. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Server
Duffy's Sports Grill
North Miami Beach, FL
09.2021 - 11.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales by 20%.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
SERVER
Flanagan's
North Miami, FL
09.2019 - 09.2024
- Provided detailed recommendations to enhance dining choices for patrons.
- Upsold daily specials and promotions, increasing average check size by 15%.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and/or any other special request.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Efficiently handled large volumes of orders during peak hours.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Consistently adhered to quality expectations and standards.
- Routinely cleaned tables, glassware, carpets, counters, floors, refrigerators, etc.
- Assisted with answering phones, take-out orders, and food packing.
- Delivered exceptional, friendly and fast service.
SERVER
Millers Ale House
Kendall, FL
12.2018 - 08.2019
- Assisted guests with making menu choices in an informative and helpful fashion
- Promoted additional products to enhance sales figures.
- Engaged kitchen personnel to address allergen-related concerns.
- Monitored guest satisfaction with each food course and beverages.
- Consistently adhered to quality expectations and standards.
- Ensured neatness of various surfaces including tables and counters.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Processed numerous take-out orders promptly.
- Provided outstanding and courteous service.
SERVER
Carolina Ale House
Doral, FL
06.2018 - 11.2018
- Greeted guests and provided menus.
- Facilitated informed and helpful menu selections.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Facilitated clear communication on customer-specific needs with culinary staff.
- Ensured all guests' contentment by regularly checking each dish and drink.
- Consistently adhered to quality expectations and standards.
- Maintained cleanliness of tables, glassware, carpets, and counters.
- Delivered exceptional, friendly, and fast service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled phone communications efficiently.
- Provided excellent customer service to ensure satisfaction.
SERVER
Chili’s
Miami, FL
10.2016 - 05.2017
- Provided assistance to guests in selecting menu items by offering informative and helpful guidance.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled dietary needs and special requests efficiently.
- Monitored guest satisfaction for each food course.
- Consistently adhered to quality expectations and standard.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered food orders promptly and courteously.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health safety guidelines when preparing and serving food products.
SERVER
Chili’s
Orlando, FL
06.2015 - 05.2016
- Assisted guests with making menu choices in an informative and helpful fashion.
- Answered questions about menu selections and made recommendations when requested.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Consistently adhered to quality expectations and standards
- Routinely cleaned tables, glassware, carpets, counters, floors, refrigerators, etc
- Delivered exceptional, friendly and fast service
SERVER
Buffalo Wild Wings
Doral, FL
09.2013 - 06.2015
- Assisted guests with making menu choices in an informative and helpful fashion
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special request
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Consistently adhered to quality expectations and standards
- Routinely cleaned tables, glassware, carpets, counters, floors, refrigerators, etc
- Delivered exceptional, friendly and fast service
SERVER
Buffalo Wild Wings
McAllen, TX
11.2011 - 12.2012
- Assisted guests with making menu choices in an informative and helpful fashion
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special request
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Consistently adhered to quality expectations and standards
- Routinely cleaned tables, glassware, carpets, counters, floors, refrigerators, etc
- Delivered exceptional, friendly and fast service
Education
High School Diploma -
Miami Sunset Senior High
Miami, FL01.2010
Skills
- Fluent in English and Spanish
- Exceptional customer service
- Advanced knowledge of food and beverage pairings
- Proficient in upselling techniques
- Food safety practices
- Strong multitasking and organizational abilities
- Point of sale (POS) system operations
- Ability to train and mentor new staff
- Multitasking and organization
- Conflict resolution and problem-solving skills
References
- Dylan Rimi 954-790-0449
- Kyle Naddeo 201-723-7785
- Janet Herrera 786-395-0556
- Dioganys Bryant 786-684-9626
Timeline
Server
Duffy's Sports Grill
09.2021 - 11.2024
SERVER
Flanagan's
09.2019 - 09.2024
SERVER
Millers Ale House
12.2018 - 08.2019
SERVER
Carolina Ale House
06.2018 - 11.2018
SERVER
Chili’s
10.2016 - 05.2017
SERVER
Chili’s
06.2015 - 05.2016
SERVER
Buffalo Wild Wings
09.2013 - 06.2015
SERVER
Buffalo Wild Wings
11.2011 - 12.2012
High School Diploma -
Miami Sunset Senior High
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