Customer Service
Alexa Middendorf
Snap Fitness
Bozeman,MT
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
4
years of professional experience
Work History
Gym Assistant
10 Months- Assisted clients with fitness assessments and personalized training plans.
- Educated members on proper usage of machines to ensure safety and effectiveness.
- Maintained cleanliness and organization of gym equipment and facilities.
- Supported front desk operations including member check-ins and inquiries.
- Coordinated group classes, scheduling, and member participation tracking.
- Led group strength classes
Care attendant
9 Months- Cared for residents in assisted living
- Passed meds to residents
- Helped with personal hygiene (showering, toileting and dressing)
kennel care and office
1 Month- Cared for dogs (fed them, took them outside)
- Run the office (answer phone calls, check clients in and out)
Education
High School Diploma
- Extracurricular Activities: soccer, track and field, weightlifting, and flag football.
- CPR and AED certification
- Completed NASM CPR course, Exam will be taken soon
Bachelor of Science - Human Development
Skills
Group exercise instruction
Fitness knowledge
CPR certified
Client engagement
Customer service
Community outreach
Strong work ethic
Positive attitude
Timeline
Gym Assistant
Snap Fitness
12.2025 - Current
Care attendant
Mother of Mercy Senior Living
12.2023 - 09.2024
kennel care and office
Lucky Dog Lodge
12.2022 - 01.2023
Albany High School
High School Diploma
Montana State University
Bachelor of Science from Human Development