Hi, I’m
Alexa MITOLA
Buffalo ,NY
Summary
Result oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
years of professional experience
Work History
Staples
BUSINESS DEVELOPMENT MANAGER
02.2023 - Current
Job overview
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
INGRAM MICRO
SUPPORT REPRESENTATIVE II
07.2018 - 05.2021
Job overview
- Responsible for processing customer transactions, updating, correcting, and altering transactions as were requested
- Preform transactional function’s along with order entry duties (web, phone, email orders)
- Review and verify accuracy of requests from customers to complete their transactions properly
- Handles customer inquiries as well as resolving basic issues with customers and vendors
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Assist with inquiries regarding order status, delivery/shipment dates, inventory availability pricing/quotes
- Maintain relationships with customers
- Knowledge of the hospitality industry with Pro/AV
- Manage roll out projects for various vendor lines
STAPLES
B2B OUTSIDE SALES/ ACCOUNT MANAGER
05.2021 - 02.2023
Job overview
- Business Development Associate serving customers nationwide
- Outside Sales role that has allowed me to virtually meet with customers and present an ordering platform on Staples Business Advantage
- Work with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing mailer campaigns, in-person contacts, and presentations
- Selling company products and services to key and major account segments to achieve a defined sales and gross profit quota
- Consistently hitting quota for appointments booked, for both office supplies and facility supplies
- Researching and prospecting companies and scheduling face-to-face presentations with high level decision makers and influencers
- Work with other team members such as Senior Account Managers to facilitate transition of responsibility and ensure accurate, cost-effective implementation
- Using consultative selling skills to identify customer needs and develop a value-added proposition as well as generating complex proposal and pricing development
- 2022 Billed out $800k, 250% to Goal
Education
Canisius CollegeBuffalo, NY
Bachelor of Science from Marketing
05.2018
Skills
- Sales Force
- Microsoft Power Point
- Microsoft Excel
- Performance Goals
- Business Transactions
- Site Visits
- Business Development and Planning
- Customer Service
- Key Relationships
- Price Quoting
- Customer Consultations
Timeline
BUSINESS DEVELOPMENT MANAGER
Staples
02.2023 - Current
B2B OUTSIDE SALES/ ACCOUNT MANAGER
STAPLES
05.2021 - 02.2023
SUPPORT REPRESENTATIVE II
INGRAM MICRO
07.2018 - 05.2021
Canisius College
Bachelor of Science from Marketing