Alexa Montagna
Springfield,NJ
Summary
Dedicated to learning, growing, and succeeding in law enforcement. Well-organized, hardworking, and committed.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of customer service and community building. Well-versed in communication, and a skilled team leader with team building experience. Recognized for motivating management team members and staff to achieve their goals and building professional and innovative work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auxiliary Police Officer
Springfield Office Of Emergency Management
06.2023 - Current
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored criminal activity in community through patrolling to identify suspicious activity and keep community peace.
- Participated in continuous firearms proficiency and handling.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Auxiliary Police Academy Recruit
John H. Stamler Police Academy
03.2023 - 06.2023
- Auxiliary Class 26
- Graduated as Class President with an award for leadership and perfect attendance.
- Regularly performed physical training.
- Certified in CPR, First Aid, Bleeding Control.
Shift Lead / Barista
Boxwood Coffee Roasters
08.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Service Manager
Chipotle Mexican Grill
10.2020 - 04.2022
- Worked as a crew member from Oct. 2020 – June 2021 until promotion.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Monitored service crew performance and provided feedback for improvement to meet quality and standards.
Crew
Dunkin' Donuts
12.2019 - 08.2020
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
EMT Cadet
Springfield First Aid Squad
12.2018 - 12.2019
- Volunteer position, rode weekly on an ambulance.
- Attended EMT School in the summer of 2019.
- Trained in basic & advanced medical care procedures and first aid.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Police Explorer
Long Hill Police Explorer Program
03.2016 - 05.2018
- Volunteer youth program
- Simulated after police academy procedures and classes.
- Educated by active law enforcement officers in basic law concepts, basic police protocols, and police academy procedures.
- Assisted in multiple community events to establish trust and maintain a good rapport with the community.
Education
Bachelor of Arts - International Justice Studies
Montclair State University
Montclair, NJ05.2024
High School Diploma -
Jonathan Dayton High School
Springfield, NJ06.2020
Skills
- Criminal Law
- Surveillance and Patrol
- Traffic and Motorist Monitoring
- Safety and Risk Assessments
- Effective Working Relationships
- Medical Emergency Response
- Community-Oriented Policing
- Officer Training
- Crowd Control & Traffic Direction
- Public Event Security
- Emergency Situations
- New Hire Training & Coaching
- Community & Customer Experience
Certification
- First Aid/CPR Certified
- Bleeding Control & Tourniquet Certified
- Qualified in use of firearms
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Auxiliary Police Officer
Springfield Office Of Emergency Management
06.2023 - Current
Auxiliary Police Academy Recruit
John H. Stamler Police Academy
03.2023 - 06.2023
Shift Lead / Barista
Boxwood Coffee Roasters
08.2022 - Current
Service Manager
Chipotle Mexican Grill
10.2020 - 04.2022
Crew
Dunkin' Donuts
12.2019 - 08.2020
EMT Cadet
Springfield First Aid Squad
12.2018 - 12.2019
Police Explorer
Long Hill Police Explorer Program
03.2016 - 05.2018
Bachelor of Arts - International Justice Studies
Montclair State University
High School Diploma -
Jonathan Dayton High School
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