Alexa Moran
augusta,ME
Summary
Enthusiastic and hardworking professional with a proven track record at Cushnoc Brewing Company, excelling in high-volume dining and exceptional customer service. Skilled in cash handling and guest engagement, demonstrating strong work ethic and organizational skills. Achieved significant improvements in customer satisfaction and team collaboration, embodying continuous improvement with a warm and friendly demeanor. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Cushnoc Brewing Company
11.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
SB-BHP
Childrens Center of Augusta
03.2016 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supported the emotional well-being of children by addressing behavioral challenges and providing guidance when needed.
- Led activities that developed childrens' physical, emotional, and social growth.
- Established safe play environment for pre-school aged children.
- Redirected poor behavior using positive reinforcement method, resulting in decrease in tantrums in classroom.
- Designed visual supports and schedules for children, aiding in increased independence and daily functioning.
- Assisted children in achieving goals by utilizing reinforcement systems, shaping techniques, and prompting strategies tailored to individual learning styles.
- Implemented individualized treatment plans developed by clinical supervisors to serve children with diverse needs.
- Developed and maintained clear, individualized documentation on each child.
Direct Support Professional
OHI Maine
09.2016 - 02.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Camp Counselor at Pinetree Camp
Pinetree Society
06.2015 - 08.2015
- Worked with children and adults of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children and adults safely through a variety of camp activities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
Hall-Dale High School
Farmingdale, ME06-2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- High-volume dining
- Order Accuracy
- Team Player
- Warm and Friendly
- Attention to Detail
- Continuous Improvement
- Organizational Skills
Timeline
Server
Cushnoc Brewing Company
11.2021 - 03.2024
Direct Support Professional
OHI Maine
09.2016 - 02.2017
SB-BHP
Childrens Center of Augusta
03.2016 - 11.2021
Camp Counselor at Pinetree Camp
Pinetree Society
06.2015 - 08.2015
High School Diploma -
Hall-Dale High School