Alexa Moss
Long Beach,NY
Summary
Medical Office Manager with proven expertise in healthcare management and compliance. Achieved significant operational improvements through optimized workflows and enhanced staff training. Focused on continuous improvement and patient satisfaction in dynamic environments. Experienced in overseeing office operations, managing teams, and developing policies that drive organizational efficiency. Open to learning new opportunities and eager to expand my education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dr. Michael Kaplan DO PC/ Long Island Weight Loss Institute
Port Jefferson Station, NY
10.2020 - Current
- Trained new staff on office procedures, software programs and customer service protocols.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Manage clinical and administrative staff to ensure smooth daily operations, including hosting meetings to communicate policy updates and changes.
- Ensure adherence to healthcare laws, regulations, and organizational policies.
- Implements policies, procedures, and guidelines designed to ensure the effective operation of all necessary administrative and support services.
- Collaborate with healthcare professionals to address issues, with the overall goal of improving service delivery.
- Oversee billing and collection of patient co-pays to maintain financial integrity
- Work with insurances and pharmacies to get patients prior authorizations for medications submitted in a timely manner
- Lead teams to analyze operational workflows, identify inefficiencies, and implement process improvements, reducing costs and enhancing productivity.
- Manage clinical and administrative staff, ensuring streamlined operations, and regulatory compliance.
- Build and maintain strong relationships with key stakeholders across departments to align operational strategies with organizational goals.
- Develop short- and long-term strategies that align with business and enterprise priorities, working with ecosystem partners and clients.
- Scheduled and confirmed patient appointments and consultations.
Education
MBA - Health Service Management
Hofstra University, Zarb School of Business
Hempstead, NY12.2024
Bachelor of Science - Business Economics
Oneonta State University
Oneonta, NY05.2023
Skills
- Microsoft Office 365
- Medisoft EMR
- Paychex
- Power BI
- Prior Authorizations with Cover my meds
- Healthcare management
- Healthcare compliance
- Multitasking Abilities
- Scheduling
- Problem-solving
- Motivated
- Open to new learning opportunities
Professional Memberships
Beta Gamma Sigma Honor Society (Business Honor Society), Spring 2022
Certification
- BMC Certified Professional, 12/21
- FEMA Certification, 10/24
Relevant Applications
- Microsoft: Word, Excel, Access, Power Point, Teams, OneNote
- Medisoft EMR
- Paychex
- Power BI
- Covermymeds
Activities
- Oneonta State Cheerleading, Member, 09/21, 05/23
- Hofstra University Cheerleading (World Champion, 2024)
- Fitness (Body Building)
- Working on being NASM certified for personal training
References
References available upon request.
Timeline
Medical Office Manager
Dr. Michael Kaplan DO PC/ Long Island Weight Loss Institute
10.2020 - Current
MBA - Health Service Management
Hofstra University, Zarb School of Business
Bachelor of Science - Business Economics
Oneonta State University
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