Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexa Ortiz

Los Angeles,CA

Summary

Trustworthy and dedicated at McDonald's and Universal Studios Hollywood with more than five years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Demonstrates strong multitasking, work ethic and empathy.

Overview

8
8
years of professional experience

Work History

Cashier/Presenter/In-Room Dining Order Taker

Universal Studios Hollywood
100 Universal City Plz, Universal City, CA 91608
08.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Utilized storytelling techniques to create memorable experiences for audience members, fostering long-lasting connections with the content presented.

Cashier/Presenter/In-Room and Drive Order Taker

McDonald's
2810 South Figueroa St, Los Angeles, CA 90007
06.2016 - Current
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
  • Described menu items in detail and educated customers about meal options.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Animal Health Science

California State Polytechnic University, Pomona
Pomona, CA
06.2027

Associate of Applied Science -

Los Angeles Trade Technical College
Los Angeles, CA
06.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Order Packaging
  • Microsoft Office
  • Upselling

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cashier/Presenter/In-Room Dining Order Taker

Universal Studios Hollywood
08.2019 - Current

Cashier/Presenter/In-Room and Drive Order Taker

McDonald's
06.2016 - Current

Bachelor of Science - Animal Health Science

California State Polytechnic University, Pomona

Associate of Applied Science -

Los Angeles Trade Technical College

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Alexa Ortiz