Alexa Otte
Englewood,CO
Summary
Experienced and versatile bartender and server with 7 years of expertise in high-volume restaurants and bars. Adept at creating a welcoming atmosphere, delivering exceptional customer service, and crafting a wide range of beverages. Proven ability to manage multiple tasks efficiently while maintaining a high standard of professionalism. Strong knowledge of POS systems, inventory management, and food safety regulations. Recognized for outstanding communication skills, a proactive approach to problem-solving, and the ability to build and maintain customer relationships. Dedicated to enhancing the dining and bar experience through meticulous attention to detail and a genuine passion for hospitality. Seeking a healthy and fun work environment that is focused on team work and respect, while be supportive to one another to execute remarkable service and customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Cocktail Waitress
Mile High Station / Ironworks Event Center
Denver , CO
08.2023 - Current
- Work closely with event coordinators, caterers, and other staff to coordinate service timing, maintain inventory levels, and ensure smooth event flow
- Interact professionally with guests, providing recommendations, taking orders, and ensuring prompt delivery of beverages to enhance guest experience
- Expertly prepared and served a wide range of cocktails, beers, and wines according to guest preferences and event requirements.
Bartender/Cocktail Waitress
TStreet
Lakewood , CO
02.2024 - 06.2024
- Maintained high standards of beverage quality and presentation, conducting regular tastings and evaluations to ensure consistency and customer satisfaction
- Managed inventory levels effectively, minimizing waste and optimizing ordering to meet demand while controlling costs
- Provided exemplary customer service, engaging with guests to build rapport, handle inquiries, and resolve issues promptly to ensure a positive experience.
Server/Bartender
Little Ollie's
Cherry Creek , CO
11.2023 - 02.2024
- Upheld restaurant standards of etiquette and presentation, maintaining a polished appearance and demeanor at all times
- Worked closely with kitchen staff and bartenders to coordinate food and beverage service, ensuring efficient and timely delivery to guests
- Proficient in recommending and serving wines, including varietals, pairings, and proper serving techniques, enhancing dining experiences
- Successfully promoted specials, seasonal dishes, and beverages to enhance guest satisfaction and increase sales revenue.
Server/Bartender/Key Hourly Manager
Bad Daddy's Burger Bar
Cherry Creek , CO
03.2021 - 10.2023
- Averaged 3 five-star reviews a week for 5 months consecutively
- Demonstrated knowledge of the menu, including ingredients, preparation methods, and beverage pairings
- Answered guests' inquiries and addressed any concerns or special requests
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Alpha Charlie's Tavern
Centennial , CO
03.2023 - 06.2023
- Efficiently managed multiple drink orders simultaneously, prioritizing tasks to ensure timely service without compromising quality
- Demonstrated ability to handle high-volume environments, consistently delivering fast and accurate service to meet customer demand during peak hours
- Thoroughly familiar with a wide range of cocktails, beers, and wines, enabling quick preparation and recommendations based on guest preferences
- Adapted quickly to changing circumstances and unexpected situations, maintaining composure and delivering consistent service under pressure.
Cocktail Server
Fatboy's Bar & Grill
Aurora , CO
07.2017 - 03.2018
- Cultivated warm relationships with regular customers
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bartender/Server
Tailgators Sports Bar & Grill
Fargo , ND
05.2013 - 10.2013
- Kept bar presentable and well-stocked to meet customer needs
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration, and storage areas
- Upheld strict regulations for safe alcohol service and food safety
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
Server
Longhorn Steakhouse
Fargo , ND
05.2012 - 04.2013
- Participated in opening this location
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Increased sales significantly by upselling higher-end products to customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
HIGH SCHOOL GRADUATE -
Dilworth-Glyndon-Felton High School
Glyndon, MN05-2011
Skills
- TIPS Certification
- POS Operations
- Safe Serving Knowledge
- Responsible Alcohol Service
- Custom Drink Preparation
- Suggestive Selling
- Adaptability
- Creative Problem Solving
- Time-Management
- Multitasking
- Store Organization
- Inventory Management
- Liquor, beer and wine knowledge
Additional Information
Over the years I have also worked in many areas of customer service such as animal care, MMJ facilites, and management which reflects gaps in my resume. I have compiled the most relevant work history that show my skill set for the food and beverage industry.
References
- Alexander Kane, General Manager, Little Ollies, 303.316.8888
- Daniel DeLeon, General Manager, Bad Daddy's Burger Bar, 303.627.5707
- Alexandra Winfery, Former Colleague, 808.303.5656
Certification
- TIPS Certification
- Serv Safe Certification
Timeline
Bartender/Cocktail Waitress
TStreet
02.2024 - 06.2024
Server/Bartender
Little Ollie's
11.2023 - 02.2024
Bartender/Cocktail Waitress
Mile High Station / Ironworks Event Center
08.2023 - Current
Bartender
Alpha Charlie's Tavern
03.2023 - 06.2023
Server/Bartender/Key Hourly Manager
Bad Daddy's Burger Bar
03.2021 - 10.2023
Cocktail Server
Fatboy's Bar & Grill
07.2017 - 03.2018
Bartender/Server
Tailgators Sports Bar & Grill
05.2013 - 10.2013
Server
Longhorn Steakhouse
05.2012 - 04.2013
HIGH SCHOOL GRADUATE -
Dilworth-Glyndon-Felton High School
- TIPS Certification
- Serv Safe Certification
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