ALEXA PARRA RUBIO
Phoenix
Overview
8
8
years of professional experience
Work History
Case Manager
Keys to Change
02.2024 - Current
- We are seen as a mentor and models behavior that is conducive to recovery in a trauma informed environment
- Assist management when they were not on site by stepping into the supervisorial duties (directing the team, team huddles, bed count, team duties email, etc.) and assisting them in anything else needed
- Outreach Experience - Experience being a lead to an outreach team and coordinating with management on what is needed to be done for the day/week
- Active experience in training other employees on both how to work in outreach and how to work as a case manager
- Have assisted in training many new and existing staff members on such
- Collaborated with the supervisor to coordinate care by drafting and sending professional emails to team members and external stakeholders.
- Contributed to the development and implementation of shelter rules to enhance operational efficiency and client experience.
- Assisted in the evaluation of referrals and facilitated the approval/denial process on behalf of the supervisor. Managed the dissemination of shelter census reports in the supervisor's absence to ensure continuous communication. Monitored the implementation of shelter rules and provided support to ensure compliance among staff and residents. Played a key role in integrating case management practices into the shelter, leading to successful housing outcomes for over 30 clients per month. Work in coordinating and monitoring RHBA and Non-RBHA community-based services and facilitates delivery of these services by supporting the individual. We provide support and assistance with reducing barriers and treatment plan goals
Care Navigator
Duo Health
04.2023 - 02.2024
- Collaborate with the core functional care team to provide psychosocial interventions and case management services to a small panel of patients
- Interact with patients in the home, via teleconference, or via telephone as appropriate
- Provide exceptional customer service to patients and internal team members and resolve patient requests and concerns in a timely and accurate manner
- Maintain clear channels of communication between care team members, patients, caregivers, and health professionals from other organizations
- Assist with processing physician orders in the electronic medical record (EMR)
- Assist with scheduling patient visits
- Answer patient telephone calls, troubleshoot issues, and involve care team members as necessary
- Assist with development and implementation of comprehensive care plans for the patient panel
- Develop and expand knowledge of available community resources, including services and programs provided, and assist patients with navigating the procedures required to access such resources
- Participate in and support the care processes of the interprofessional team, including gathering patient information and educating patients on the proper use of equipment and resources
- Maintain confidentiality regarding all patient sensitive information
Lead Navigator
Community Bridges
01.2022 - 04.2023
- Work with unhoused individuals in need of housing and support services, such as behavioral health services, detox services, etc
- Work in coordinating and monitoring RHBA and Non-RBHA community-based services and facilitates delivery of these services by supporting the individual
- We provide support and assistance with reducing barriers and treatment plan goals
- The Navigator is a mentor and models behavior that is conducive to recovery in a trauma informed environment
- Crisis de-escalation training
- Peer Support Specialist
- Data collection and entry
- Has the skills necessary to direct a team of navigators and appropriately provide knowledgeable responses to navigator inquires
- Assisted management when they were not on site by stepping into the supervisorial duties (directing the team, team huddles, bed count, team duties email, etc.) and assisting them in anything else needed
Client Representative
Keys to Change
09.2021 - 12.2021
- Ensure clients are provided accurate and comprehensive information on campus
- Provide a high level of Customer Service
- Engage with clients and inquire about their lives, ask what they might need help with and suggest the services best for them, for their needs
- Monitor and maintain Day room under Social Distancing processes
- Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, and shower monitoring)
- Create and ensure the distribution of employees' schedules
- Help train new and current staff, on day-to-day work environment and new stations
- Ensure documents and supplies are stocked for every station (front desk, showers, clothing closet
- Etc.)
- Work with the donations department to make sure we have an accurate and up to date inventory of what is missing and needed in the donation closet
- In addition, what has been replenished; Ex: Men's pants and what sizes
Client Representative
Celerion
09.2019 - 10.2020
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues
- Managed numerous translations requests each day with positive and upbeat communication style to uncover and handle customer needs
- Answer inbound calls from members of the community who are interested in knowing more about our company and interested in signing up for one of the many Phase 1 clinical trials we have
- Data Entry: Collect and enter participant's personal information (address, phone number, medical history, etc.) and verify participant eligibility to participate in clinical trials
- Perform outbound calls to offer clinical trials to current and new participants that have given us their information at one of our OutReach events or on our website
- Compose emails that are sent out to different departments within the company, to resolve participant concerns and questions
- Check and ensure that appropriate changes were made to resolve the customers concerns
OPI Spanish Interpreter
CyraCom International
08.2016 - 01.2017
Education
High School Diploma -
Sierra Linda High School
Phoenix, AZ05-2016
Skills
- Utilization review
- Individualized counseling
- Patient support
- Resource management
Timeline
Case Manager
Keys to Change
02.2024 - Current
Care Navigator
Duo Health
04.2023 - 02.2024
Lead Navigator
Community Bridges
01.2022 - 04.2023
Client Representative
Keys to Change
09.2021 - 12.2021
Client Representative
Celerion
09.2019 - 10.2020
OPI Spanish Interpreter
CyraCom International
08.2016 - 01.2017
High School Diploma -
Sierra Linda High School
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