Alexa Perez-Valle
Miami,FL
Summary
Friendly and passionate Licensed Medical Aesthetician with strong organizational skills and work ethic ready to help achieve company goals. Advanced training in microdermabrasion, chemical peels, and facials desiring a role in a Medical spa. Expertise in customer service and satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Medical Esthetician
Greene MD
Weston
03.2024 - Current
- Perform chemical peels, dermaplaning, microdermabrasion, and hydrafacial treatments to address various skin concerns effectively.
- Develop customized facial treatments for individual clients to address specific skin care needs.
- Maintain detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educate clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Provide exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Enhance client satisfaction by providing personalized skincare treatments and recommendations.
- Analyze skin condition and made appropriate product recommendations.
- Recommend retail products for at-home use.
- Foster friendly, warm, and exceptional customer experience.
- Develop personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Design promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Increase client retention rate by consistently delivering exceptional customer service and follow-up care.
- Perform thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
Licensed Medical Aesthetician
Skinceuticals SkinLab by Barba Skin Clinic
08.2022 - 03.2024
- Perform clinical facial treatments including Chemical peels, Microdermabrasion, SkinPen Microneedling, Hydrafacials, LED Therapy, Lymphatic drainage, Oxygen Therapy, CarboxyLyft, Vivace, and laser treatments to address various skin concerns effectively.
- Perform treatments with SkinCeuticals medical grade skincare products and treatments.
- Provide exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Build client relationships to obtain information about skin concerns, goals, and contradictions.
- Conduct thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Improve patient satisfaction by providing and building at-home personalized skincare treatments and product recommendations.
- Responsible for administrative work (super bills for Dermatologist, confirming client appointments through call, email, and text, greet clients and guests, check in and check out patients)
- Medically assistant Dermatologists/ Physician assistants with performing in- office cosmetic treatments and procedures.
- Collaborate with medical professionals to develop comprehensive treatment plans for patients with complex skin issues.
- Increase client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Mentor junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Contribute to increased revenue by upselling additional products or services during client consultations when appropriate.
- Educate clients on post-treatment care instructions, ensuring optimal results from their procedures.
Licensed Medical Aesthetician
Massage Luxe Spa
Miami, FL
01.2021 - 08.2022
- Performed facial treatments including Chemical Peels, Deep pore cleansing, and massage techniques.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Analyzed skin conditions and made appropriate product recommendations.
Guest Relations agent
Intercontinental Miami Hotel
Miami, FL
12.2019 - 03.2020
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed food and beverage inventory in Member Club Lounge.
- Oversaw Member Club Lounge happy hour, and breakfast.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Head Server
JEY Hospitality ROK:BRGR
11.2016 - 10.2019
- Oversaw training programs and server training on the floor
- Provide prompt, courteous and professional service to guests.
- Assist host in greeting and seating guests.
- Communicate thoroughly with other staff regarding needs of guests.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintain customer satisfaction with timely table check-ins to assess drink or other needs.
- Train incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Schedule reservations and manage seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Medical Assistant
Pediatric Professional Associates
01.2018 - 09.2018
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained detailed records of test results by entering data and patient information into chart.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure, weight, height, vision, and temperature.
- Obtained client medical history, including medication information, symptoms and allergies.
- Performed clerical duties such as word processing, data entry, high volume calls, and filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
Banquet and Fine Dining Server
Carmine's La Trattoria
06.2013 - 11.2016
- In charge of bar inventory and liquor ordering.
- Trained the new servers on proper liquor knowledge and upselling techniques.
- Coordinated and scheduled special events and private parties.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification to enforce age requirement for alcoholic beverages.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
Hospitality Management - Hospitality Administration And Management
Florida International University
Esthetician License - Esthetics
La Belle Beauty Academy
Miami, FLAssociate of Science - Hospitality Administration And Management
Miami Dade College
01.2020
High School Diploma -
Robert Morgan Educational Center And Technical College
01.2013
Skills
- Exceptional Customer Service
- Relationship Management
- Hospitality Service Expertise
- Attention to Detail
- Strong Work Ethic
- English and Spanish language fluency
- Organizational Skills
- Problem Solving
- Upselling Techniques
- Computer Literacy
- Team Leadership
- Staff Training
- Client Consultation Abilities
- Advanced Skincare Techniques
- Acne Treatment Expertise
- Problem Solving Abilities
- Dermaplaning Techniques
- Pre-and Post-Operative Care
- LED Light Therapy
- Chemical Peel Expertise
- Radiofrequency Skin Tightening
- Cryotherapy Treatments
- Microdermabrasion Proficiency
- Medical Spa Operations
- Effective Communication
- Hydrafacial Treatments
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Medical Esthetician
Greene MD
03.2024 - Current
Licensed Medical Aesthetician
Skinceuticals SkinLab by Barba Skin Clinic
08.2022 - 03.2024
Licensed Medical Aesthetician
Massage Luxe Spa
01.2021 - 08.2022
Guest Relations agent
Intercontinental Miami Hotel
12.2019 - 03.2020
Medical Assistant
Pediatric Professional Associates
01.2018 - 09.2018
Head Server
JEY Hospitality ROK:BRGR
11.2016 - 10.2019
Banquet and Fine Dining Server
Carmine's La Trattoria
06.2013 - 11.2016
Hospitality Management - Hospitality Administration And Management
Florida International University
Esthetician License - Esthetics
La Belle Beauty Academy
Associate of Science - Hospitality Administration And Management
Miami Dade College
High School Diploma -
Robert Morgan Educational Center And Technical College