Alexa Perkins
Guyton,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Huk Gear
11.2022 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Associate
Dicks
07.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
Lifeguard
YMCA
04.2021 - 10.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Customer Service Representative
YMCA
01.2022 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Cashier
Chick-fil-A
08.2021 - 12.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Effingham County High School
Springfield, GA05.2023
Skills
- Payment Processing
- Promotional Support
- Sales Development
- Client Account Management
- Customer Needs Assessment
- Product Sales
- Inventory Control
- Conflict Resolution
- Merchandising Knowledge
- Product Promotions
- Problem-Solving
- Policy and Procedure Adherence
- Relationship Building
- Cash Register Operation
- Fitting Room Maintenance
- Sales Trends
- Retail Store Operations
- POS System Operation
- Customer Service
- Cash Handling
- Problem-Solving Skills
- Listening Skills
- Exceptional Customer Service
- Self-Checkout Assistance
- Point of Sale Operation
- Fraud Detection
- Strategic Planning
- Outgoing Personality
- Store Opening and Closing
- Sales Expertise
- Money Handling
- Excellent People Skills
- Client Service
- Cleaning Techniques
- Relationship Selling
- Money Transfer Systems
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Huk Gear
11.2022 - 05.2023
Sales Associate
Dicks
07.2022 - 10.2022
Customer Service Representative
YMCA
01.2022 - 04.2022
Customer Service Cashier
Chick-fil-A
08.2021 - 12.2021
Lifeguard
YMCA
04.2021 - 10.2022
High School Diploma -
Effingham County High School
- First Aid/CPR Certified
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