Alexa Perrone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
School Bus Driver Trainer
Goldstar Transit
02.2023 - Current
- Tracked daily driver logs to comply with regulatory standards.
- attended classes to be aware of all texdot training.
- learned pre trip and post trip.
- Got my class B waiting to go back to finish endorsements.
Assistant Deli Manager
Randall's Food And Drug
03.2017 - 10.2021
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Observed quality assurance standards to optimize freshness of deli products.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
General Motors Call Center Associate
Alorica
06.2016 - 02.2017
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Recommended products to customers, thoroughly explaining details.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
Teacher's Assistant
Headstart Early Development
08.2015 - 03.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
Education
Associate of Applied Science - Nursing
Austin Community College
Austin, TX05.2027
Skills
- Accurate Recordkeeping
- Fleet Monitoring
- Systems Analysis
- Practical Evaluation
Timeline
School Bus Driver Trainer
Goldstar Transit
02.2023 - Current
Assistant Deli Manager
Randall's Food And Drug
03.2017 - 10.2021
General Motors Call Center Associate
Alorica
06.2016 - 02.2017
Teacher's Assistant
Headstart Early Development
08.2015 - 03.2016
Associate of Applied Science - Nursing
Austin Community College