Microsoft Visio & Access
Alexa Phillips
Senior Business Analyst
Midlothian,VA
Summary
Seasoned Business Analyst offering 10 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Business Analyst
Performance Food Group
Richmond, VA
11.2014 - 03.2016
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Analyzed performance metrics to identify opportunities to increase sales.
- Surveyed clients to ascertain requirements and expectations for product.
Business Systems Analyst
Keiter PC
Richmond, VA
03.2014 - 10.2014
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Researched and adopted new technologies to add value to existing offerings.
Assistant Project Manager
K-Line America, Inc.
Richmond, VA
02.2007 - 03.2014
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
Bachelor of Arts - Political Science
Virginia Commonwealth University
Richmond, VA 08.2001 - Current
Associate of Arts - Psychology
John Tyler Community College
Midlothian, VA 01.2022 - Current
Skills
Business process mapping
undefinedAccomplishments
- Collaborated with team of over 100 in the development of The Fox River Merger Project.
- Documented and resolved Street Time Billing Application which led to the implementation of a new application to handle EU and US business needs for Chassis Sales Project.
- Client Interface - Worked in close collaboration with clients, providing accounting, billing, and collections advice.
Certification
Registered Yoga Instructor - The Yoga Alliance
Software
Oracle & ODBC
IBS iSeries
Application Life Cycle Management
SQL Navigator
Interests
Kayaking
Yoga & Meditation
Hiking
Camping
Timeline
Associate of Arts - Psychology
John Tyler Community College
01.2022 - Current
Registered Yoga Instructor - The Yoga Alliance
12-2017
Senior Business Analyst
Performance Food Group
11.2014 - 03.2016
CBAP - Certified Business Analysis Professional
11-2014
PMP - Project Management Professional
05-2014
Business Systems Analyst
Keiter PC
03.2014 - 10.2014
Business Process Re-engineering- Learning Tree International
11-2008
Assistant Project Manager
K-Line America, Inc.
02.2007 - 03.2014
Bachelor of Arts - Political Science
Virginia Commonwealth University
08.2001 - Current
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