Alexa Profetto
Lincoln Park,NJ
Summary
Dynamic Business Office Supervisor with extensive experience at Morristown Medical Center, excelling in payroll processing and employee onboarding. Enhanced team productivity through targeted training and established a culture of open communication. Proven ability to optimize staffing while ensuring workplace safety and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Business Office Supervisor
Morristown Medical Center
06.2023 - Current
- Completes payroll for over 160 employees
- Supervisor of 13 employees
- Conduct yearly evaluations
- Round on patients ensuring needs are being met and experiencing a high level of customer service
- Complete Department of Health spreadsheets
- Enhanced team productivity by providing ongoing training and support to staff members.
- Optimized scheduling practices to ensure adequate staffing levels while minimizing payroll expenses.
- Facilitated the hiring process by interviewing candidates, selecting top talent, and participating in onboarding activities.
- Oversaw financial reporting for accurate budgeting, forecasting, and decisionmaking.
- Established clear performance expectations for staff members to promote high-quality service delivery and customer satisfaction.
- Created a positive workplace culture by promoting teamwork, open communication, and employee recognition initiatives.
Administrative Assistant
Morristown Medical Center
09.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Distributed Press Ganey comments to unit leadership
- Handled multiple projects
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Unit Associate
Morristown Medical Center
09.2014 - 09.2022
- Registration experience
- Aided in the training of new hires by mentoring them on unit policies, procedures, best practices while modeling exceptional teamwork skills.
- Enhanced teamwork within the unit by actively participating in staff meetings, offering constructive feedback, and supporting colleagues in their daily tasks.
- Facilitated a positive hospital environment by maintaining clean and organized patient rooms, common areas, and workspaces.
- Safeguarded confidential patient information by adhering to strict HIPAA regulations during all interactions with medical personnel, patients, and families.
- Expedited quality improvement initiatives through thorough documentation of identified issues, recommendations for resolution, and follow-up actions taken.
- Demonstrated adaptability and flexibility in the face of changing unit requirements or unexpected challenges, consistently maintaining professional composure.
- Collaborated closely with ancillary services such as pharmacy or dietary support teams to guarantee a comprehensive approach towards meeting individualized patient needs.
Education
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Tempe, AZ05-2025
Skills
- Workplace safety
- Employee onboarding
- Payroll processing
- Office administration
- Staff training and development
Timeline
Business Office Supervisor
Morristown Medical Center
06.2023 - Current
Administrative Assistant
Morristown Medical Center
09.2022 - 06.2023
Unit Associate
Morristown Medical Center
09.2014 - 09.2022
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
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