Alexa Puma
Queens,NY
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining office operations at Main Street Radiology. Expert in medical billing and coding, appointment scheduling, and maintaining HIPAA compliance. Excelled in fostering patient loyalty through exceptional interpersonal skills and efficient handling of administrative tasks. Demonstrated ability to improve office efficiency and patient care coordination.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Main Street Radiology
03.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Medical Receptionist
Anna Arsenous
06.2019 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Hse Program -
Penn Foster Career School
Scranton, PASkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Payment Collection
- Medical Billing
- Medical Records Management
- EMR / EHR
- Medical office administration
- Paperwork coordination
- Medical Charting
- Documentation
- Medical billing and coding
Timeline
Medical Receptionist
Main Street Radiology
03.2022 - Current
Medical Receptionist
Anna Arsenous
06.2019 - 08.2022
Hse Program -
Penn Foster Career School