Alexa Quintanilla
Ocala
Summary
Responsible, honest, and hard-working professional dedicated to ensuring customer satisfaction. Friendly and enthusiastic with excellent customer service skills. Thrives in a fast-paced environment and effectively engages with tasks. Strong social and numerical skills to meet dynamic workplace demands.
Overview
8
8
years of professional experience
Work History
Travel Support
AAA Northeast
08.2022 - 02.2024
- Strong verbal and written communication skills, adept at conveying information clearly and empathetically to diverse audiences.
- Provided excellent customer service through communication and interpersonal skills.
- Maintained strong customer relations and effective customer service standards.
- Provided excellent customer service while meeting challenging time goals.
- Investigated and resolved inquiries with billing and invoicing.
- Completed weekly and daily invoicing and billing for travel team.
- Familiar with travel booking systems, CRM software, and various communication tools to streamline processes and enhance client interactions.
- Attended weekly team meetings.
Member Service Counselor
AAA Northeast
08.2021 - 08.2022
- Strong understanding of membership programs and services, enabling informed responses and recommendations to clients.
- Competent in understanding customer needs and concerns by employing active listening techniques to provide tailored solutions.
- Assisted members with purchasing/ordering foreign currency.
- Assisted members by creating international driving permits.
- Solving membership issues.
- Provided support to members regarding their membership payments, ensuring a smooth and efficient payment process.
- Incorporated the management of insurance and travel payments into financial operations, ensuring accurate processing and timely reconciliation of transactions.
Server/Supervisor
IHop
03.2016 - 03.2020
Education
College of Central Florida -
College of Central Florida
Ocala, FL01.2024
Community College -
Community College of Rhode Island
Warwick, RI05-2023
High School - undefined
East Providence High School
East Providence, RI01.2016
Skills
- Analytical mindset
- Trading strategies
- Technical analysis
- Statistical modeling
- Sales experience
- Customer service expertise
- Promotions
- Time management
- Task prioritization
- Risk assessment
- Expert in microsoft products
- Business ethics
- Currency exchange
- Communication skills
- Team collaboration
- Fraud detection
Timeline
Travel Support
AAA Northeast
08.2022 - 02.2024
Member Service Counselor
AAA Northeast
08.2021 - 08.2022
Server/Supervisor
IHop
03.2016 - 03.2020
High School - undefined
East Providence High School
College of Central Florida -
College of Central Florida
Community College -
Community College of Rhode Island
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