Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alexa Quintanilla

Ocala

Summary

Responsible, honest, and hard-working professional dedicated to ensuring customer satisfaction. Friendly and enthusiastic with excellent customer service skills. Thrives in a fast-paced environment and effectively engages with tasks. Strong social and numerical skills to meet dynamic workplace demands.

Overview

8
8
years of professional experience

Work History

Travel Support

AAA Northeast
08.2022 - 02.2024
  • Strong verbal and written communication skills, adept at conveying information clearly and empathetically to diverse audiences.
  • Provided excellent customer service through communication and interpersonal skills.
  • Maintained strong customer relations and effective customer service standards.
  • Provided excellent customer service while meeting challenging time goals.
  • Investigated and resolved inquiries with billing and invoicing.
  • Completed weekly and daily invoicing and billing for travel team.
  • Familiar with travel booking systems, CRM software, and various communication tools to streamline processes and enhance client interactions.
  • Attended weekly team meetings.

Member Service Counselor

AAA Northeast
08.2021 - 08.2022
  • Strong understanding of membership programs and services, enabling informed responses and recommendations to clients.
  • Competent in understanding customer needs and concerns by employing active listening techniques to provide tailored solutions.
  • Assisted members with purchasing/ordering foreign currency.
  • Assisted members by creating international driving permits.
  • Solving membership issues.
  • Provided support to members regarding their membership payments, ensuring a smooth and efficient payment process.
  • Incorporated the management of insurance and travel payments into financial operations, ensuring accurate processing and timely reconciliation of transactions.

Server/Supervisor

IHop
03.2016 - 03.2020

Education

College of Central Florida -

College of Central Florida
Ocala, FL
01.2024

Community College -

Community College of Rhode Island
Warwick, RI
05-2023

High School - undefined

East Providence High School
East Providence, RI
01.2016

Skills

  • Analytical mindset
  • Trading strategies
  • Technical analysis
  • Statistical modeling
  • Sales experience
  • Customer service expertise
  • Promotions
  • Time management
  • Task prioritization
  • Risk assessment
  • Expert in microsoft products
  • Business ethics
  • Currency exchange
  • Communication skills
  • Team collaboration
  • Fraud detection

Timeline

Travel Support

AAA Northeast
08.2022 - 02.2024

Member Service Counselor

AAA Northeast
08.2021 - 08.2022

Server/Supervisor

IHop
03.2016 - 03.2020

High School - undefined

East Providence High School

College of Central Florida -

College of Central Florida

Community College -

Community College of Rhode Island
Alexa Quintanilla