Alexa Ramos
Lodi
Summary
Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. I am looking to obtain a challenging position where I can maximize my strong leadership, excellent communication skills, and attention to detail, acquire new abilities, and have an opportunity for personal growth and contribution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Billing
Tenafly Pediatrics
Tenafly
10.2023 - 05.2024
- Submit primary claims
- Submit secondary claims upon primary processing primary claims
- Review claims, eligibility and verify benefits
- Follow up on inactive insurances/ updating insurance
- Post-insurance and patient payments
- Collecting payment patients
- Follow up with the insurance company on unpaid claims
- HCFA
- Answered incoming calls from patients and insurance companies
Patient Care Coordinator
Advanced Surgery Center & Medspa
Pearl River
03.2023 - 09.2023
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Scheduled cosmetic surgeries for both new/established patients.
- Provides administration coordination for all aspects of patient care for both new/established patients.
- Educated patients and caregivers on clearance procedures to maintain patient health and recovery goals.
Administrative Assistant
Englewood Hospital
Englewood
10.2022 - 02.2023
- Input patient data and scheduled appointments for more than 60+ utilizing EPIC software.
- Responsible for accurate data entry of incoming healthcare documents as directed by system requirements and client’s documented policies and procedures for 60+ patients per day.
- Contacted pharmacies regarding medical authorization and refills and called patients to explain physician notes.
- Ensured HIPPA compliance by encrypting digital files, shredding old paperwork, and keeping file boxes locked.
- Conducted office inventories and reordered office, and medical supplies
- Answered up to 50+ phone calls and email messages daily.
- Processed medical insurance claims an average of about 60+ patients per month.
- Flagged patient accounts that required additional services and routed issues to appropriate teams, preventing service delays.
Insurance Verification/Billing
Hackensack Meridian Pascack Valley
Montvale
11.2021 - 10.2022
- Answer telephones and direct calls to appropriate staff.
- Provide exceptional customer service to patients in a timely manner.
- Performs tasks required to ensure the timely and accurate follow up of all assigned claims and documents billing.
- Maintain patient confidence and protects medical office operations by keeping patient information confidential.
- Collecting and reviewing referrals and pre-authorizations.
- Verify insurance benefits and scan all insurance forms.
- Resubmitted claims after editing or denial to meet financial goals and reduce outstanding debt.
Front Desk Associate/Daycare
Powerhouse Gym
South Hackensack
01.2017 - 07.2021
- Oversaw and administered different play-based strategies and activities to encourage equal participation and offered specialized attention based on parent recommendations.
- Ensured cleanliness and safety rules by ensuring the area was clean and suggested methods of preventing hazards to management and safety committees, which increased customer satisfaction by a hundred percent.
- Facilitated customer service-based functions such as answering incoming telephone calls to provide information about memberships, store hours, policies, and promotions.
- Worked as a team member to provide the highest level of service to customers.
Sales Associate
Aeropostale
Paramus
07.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer-based challenges by offering relevant products and services.
- Answered questions and interacted with more than 200+ customer regarding sizing, accessories, and proper care for merchandise per year.
- Processed product returns and assisted customers with other selections per month.
- Answered questions about store policies and addressed customer concerns.
Education
Masters of Nursing - Care Coordination
Montclair
New Jersey05-2026
Master of Science - Health Administration
New Jersey City University
NJSkills
- Strong organizational skills
- Strong communicator
- Great time management
- Effective problem solver
- Adaptable and resilient
- EPIC
Affiliations
The National Society of Leadership and Success
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Basic Life Support (BLS)
Timeline
Medical Billing
Tenafly Pediatrics
10.2023 - 05.2024
Patient Care Coordinator
Advanced Surgery Center & Medspa
03.2023 - 09.2023
Administrative Assistant
Englewood Hospital
10.2022 - 02.2023
Insurance Verification/Billing
Hackensack Meridian Pascack Valley
11.2021 - 10.2022
Front Desk Associate/Daycare
Powerhouse Gym
01.2017 - 07.2021
Sales Associate
Aeropostale
07.2015 - 09.2017
Masters of Nursing - Care Coordination
Montclair
Master of Science - Health Administration
New Jersey City University