ALEXA RANDALL
Fort Collins,CO
Summary
Compassionate social worker with a Master of Social Work degree and a strong commitment to making a positive impact on the lives of individuals and families. Dedicated to overcoming barriers and addressing diverse needs through comprehensive support services and advocacy. Currently pursuing licensure to further enhance skills and expand opportunities for meaningful intervention and assistance. Experienced in crisis intervention, case management, counseling, and resource allocation. Demonstrates strong communication, assessment, intervention, and decision-making abilities to facilitate positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Specialist at 988
Rocky Mountain Crisis Partners
08.2023 - Current
- Rapidly evaluate complex behavioral health situations and develop appropriate telephonic crisis interventions for at least 20 individual callers, families, and community helpers per shift.
- Provide assessment, support, crisis intervention, and de-escalation telephonically for crisis situations including suicide ideation, substance use, and homicidal ideation.
- Offer information and referrals to available community programs as needed and initiate follow-up communication to ensure caller welfare and encourage service linkage.
- Utilize cloud-based phone systems and electronic health record databases, maintaining accurate crisis contact documentation while upholding confidentiality.
- Participate in individual and group supervisions, complete internal training as required, and engage in quality assurance measures.
Qualified Mental Health Professional
Therapeutic Family Life
04.2022 - 11.2022
- Create individual skills sessions based on evidence based research to teach coping skills, anger replacement, and other behavior skills to foster children and families in order to keep child in their placement
- Provide crisis intervention, coordinate with foster case manager, foster parents, and biological parents of a case load of 30.
- Encourage clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Provide intensive case management and counseling, as well as completed client assessments, developed treatment plans, documented client progress in confidential files, linked clients to community resources, while managing own schedule depending on needs of family
CCM Coordinator
Orb Health
11.2022 - 04.2024
- Case Management for assigned patients who are enrolled in Chronic Care Management
- Analyze patient needs and coordinate appropriate service, as well as, recommend appropriate care and treatment plans to patients or their families
- Provide point of communication between medical workers, administrative staff, patients and family involved in treatment process
- Arrange referrals, transportation, and insurance information for patients when needed
- Ensure that appointments are made and kept by both staff and patients
- Provide point of support and reassurance for patients and families
- Audit 80% of interactions for compliance and program integrity standards
Head Start Family and Health Coordinator
Central Susquehanna
01.2022 - 04.2022
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty
- Identified needs, made appropriate referrals, and coordinated social service support and resources to help remove barriers for low-income families in the Head Start Program
- Monitored attendance records and assisted families with obtaining health records and screenings for children
- Established recruitment process that followed ERSEA and Head Start guidelines in order to enroll eligible children into the Program
- Verified Income, Health Records, Custody Records, Foster and adoption records
- Facilitated strong engagement and partnership between families and Head Start Staff through daily conversations, activities, community events, and monthly Policy Council Meetings
- In-School Youth/ EARN Workforce Specialist, Central Susquehanna
In-School Youth / EARN Workforce Specialist
Central Susquehanna Opportunities, INC
05.2021 - 01.2022
- Developed employment plans that facilitated the employment of low income adults through assessment, planning, coordination, case management, program activities, advocacy, and follow up
- Made appropriate referrals to support services and resources to provide education, transportation, childcare, mental health services, housing, and any other barriers
- Maintained accurate tracking of client's participation in activities through case notes that monitored goals and progress while maintaining client confidentiality and interpreting state guidelines and applying regulations
- Transitioned into In-School Youth Workforce Specialist, while balancing caseload of 30 and assisted students ages 16-18 years old with developing employability skills through one-on-one exercises as well as presentations for both small and large classrooms
- Coordinated with local businesses to set up student tours, paid work experience, and job shadows
- Coordinated with school Guidance Departments, Special Education Classrooms, and Transition Teams.
Counselor Aide
Clear Vision Residential Treatment Services
11.2020 - 05.2021
- Engaged and supervised a diverse group of residents ages 13-19 years old in a residential home setting
- Conducted individual counseling sessions, facilitated group therapy, ran recreational groups and assisted residents in daily activities
- Responded to crisis situations quickly to maintain calm and immediately determine the level of assistance needed
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Psychiatric Nursing Assistant
Geisinger Medical Center
11.2016 - 05.2019
- Assisted with completing basic mental health assessments and interviewed patients upon admission and recorded information in a confidential database using HIPPA guidelines
- Assisted with facilitating large and small group therapy
- Recorded and closely monitored patient vitals, behaviors, and progress to effectively identify changes needing attention
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities
- Maintained professionalism in emergency situations, assisting staff members in action and monitoring patients.
Education
Master of Social Work -
Pennsylvania Western University
Remote05.2024
Bachelor of Social Work -
Bloomsburg University of Pennsylvania
05.2021
Skills
- Client Advocacy
- Recruitment, Intake, and Enrollment
- Individual and Group Counseling
- Case Management
- Creative Problem Solving
- Treatment and Safety Planning
- Crisis Intervention
- Mental Health Assessment and Intervention
- Conflict Resolution
- Suicide and Homicide Assessment and Prevention
- Substance Use Counseling
- Resource and Service Coordination
Certification
- Qualified Mental Health Professional, Therapeutic Family Life, Texas [May 2022]
- First Aid/CPR Certified
Timeline
Crisis Specialist at 988
Rocky Mountain Crisis Partners
08.2023 - Current
CCM Coordinator
Orb Health
11.2022 - 04.2024
Qualified Mental Health Professional
Therapeutic Family Life
04.2022 - 11.2022
Head Start Family and Health Coordinator
Central Susquehanna
01.2022 - 04.2022
In-School Youth / EARN Workforce Specialist
Central Susquehanna Opportunities, INC
05.2021 - 01.2022
Counselor Aide
Clear Vision Residential Treatment Services
11.2020 - 05.2021
Psychiatric Nursing Assistant
Geisinger Medical Center
11.2016 - 05.2019
Master of Social Work -
Pennsylvania Western University
Bachelor of Social Work -
Bloomsburg University of Pennsylvania