Alexa Renteria-Mendoza
Chatsworth,CA
Summary
Current Sophomore Student at CSUN; Majoring in Radiologic Sciences, with a Minor in Art.
-
Experienced with customer service and support, providing tailored solutions to enhance client satisfaction. Utilizing clear communication and active listening to address and resolve issues efficiently. Track record of problem-solving and maintaining positive customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Experience Representative
Nordstrom
05.2024 - Current
- Addressed inquiries, resolved concerns for exceptional service.
- Enhanced shopping satisfaction by assisting with product selection.
- Supported events by engaging customers on offerings.
- Developed solutions for complex issues through collaboration.
- Maintained store standards and inventory accuracy with team.
- Processed transactions efficiently using POS systems.
- Adapted to fast-paced environment for seamless operations.
Cashier Assistant Manager
Tacos Michoacan
11.2020 - 04.2024
- Trained new cashiers on register operations and customer service practices.
- Ensured accurate cash handling and shift reconciliation.
- Managed daily inventory counts to maintain stock levels.
- Collaborated with team to enhance checkout efficiency during peak hours.
- Resolved inquiries and complaints, improving shopping experience.
- Improved store cleanliness, creating a welcoming atmosphere.
- Assisted in inventory tasks, minimizing product loss from expiration.
Education
Bachelor of Science - Radiologic Sciences
California State University - Northridge
Northridge05-2028
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06-2023
Skills
- Call center experience
- Complaint handling
- CRM software
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Organizational skills
- Phone etiquette
- CPR expertise
- First aid proficiency
Certification
- Certified - (BLS) Basic Life Support Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Experience Representative
Nordstrom
05.2024 - Current
Cashier Assistant Manager
Tacos Michoacan
11.2020 - 04.2024
Bachelor of Science - Radiologic Sciences
California State University - Northridge
High School Diploma -
Chatsworth Charter High School
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