Alexa Rivas
Brooklyn
Summary
My goals if you incorporate me into your work team are to exploit my skills already acquired whit my past experiences in my previous jobs, lear new customer service techniques and polish certain skills that i have. Have an excellent relationship whit my supervisor and work team and demonstrate my work force for which i am recognized
Overview
3
3
years of professional experience
Work History
Food Runner
Compass Group USA
New York
08.2025 - Current
- Collaborated with team members to optimize service operations during peak hours.
- Anticipated customer needs and delivered timely responses to elevate dining experience.
- Ensured cleanliness and organization of dining area throughout service shifts to support smooth operations.
- Delivered food orders promptly to designated tables in busy dining environment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables for cleaning.
Food Runner
SL F&B Management LLC
New York
06.2025 - 12.2025
- Engaged customers to gather feedback on meals, enhancing service quality.
- Stocked service stations with ice, napkins and straws.
- Cleaned tables and removed trash and dirty plates, ensuring a welcoming dining environment.
- Welcomed guests warmly upon arrival to create a positive first impression.
- Effectively multitasked within fast-paced environment.
- Operated point of sale (POS) systems to efficiently relay orders and process customer bills.
Back Server
Heritage Grand Bakery
New York
01.2025 - 08.2025
- Trained new staff on service procedures and customer interactions to ensure quality service.
- Monitored guest needs and provided prompt assistance during meals to maintain satisfaction.
- Collaborated with management to regularly enhance customer dining experience through feedback and improvements.
- Greeted guests and provided them with menus.
- Verified accuracy of bills presented to customers before payment was accepted.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
Barback /Assistant Bartender
Sugar Factory
New York
06.2023 - 02.2025
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked supplies and organized workstations to support bartenders in efficient service.
- Assisted in preparing garnishes, mixers, and glassware for drink service.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Maintained cleanliness of glassware and bar tools for optimal guest experience.
- Delivered food and drinks to customers at bar and table, ensuring prompt and attentive service.
- Addressed customer inquiries and offered menu recommendations to enhance guest experience.
- Provided excellent customer service while interacting with guests in a friendly manner.
Education
Bachelor of Social Work -
Columbia College New York
New York, NY06-2024
Skills
- Food presentation
- Customer service
- Multitasking
- Organizational skills
- Team collaboration
- Effective communication
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Food Runner
Compass Group USA
08.2025 - Current
Food Runner
SL F&B Management LLC
06.2025 - 12.2025
Back Server
Heritage Grand Bakery
01.2025 - 08.2025
Barback /Assistant Bartender
Sugar Factory
06.2023 - 02.2025
Bachelor of Social Work -
Columbia College New York