ALEXA RODRIGUEZ
Killeen,TX
Summary
Diligent U.S. Navy Reserve service member with expertise in military security operations and customer service. Maintains compliance and safeguards sensitive information while fostering collaboration. Driven to tackle new challenges and demonstrates strong work ethic and adaptability. Excels in independent roles and rapidly acquires new skills.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Master-at-Arms (MA)
United States Navy Reserve
Camp Mabry
04.2025 - Current
- Perform military duties in a highly regulated environment requiring accountability, professionalism, sound judgment, and adherence to established policies and procedures.
- Maintained accurate logs, reports, and records to ensure compliance with operational requirements and facilitate informed decision-making.
- Protect sensitive information and follow established requirements concerning confidentiality, security, and proper information handling.
- Monitor assigned areas and activities, identify potential concerns, and report relevant information through the appropriate chain of command.
- Communicated professionally with military personnel, leadership, and civilian employees to foster collaboration and enhance operational effectiveness.
- Responded to questions and incidents with clarity and professionalism, providing timely information and assistance to support mission objectives.
- Work collaboratively with other personnel to accomplish operational requirements and organizational objectives.
Cross-Functional Partner
H-E-B
Harker Heights, TX
06.2024 - Current
- Delivered friendly, professional customer service by assisting customers with inquiries, product locations, purchases, and overall store needs.
- Communicated effectively with customers, coworkers, supervisors, and department leadership to resolve concerns and support daily operations.
- Supported front-end and department operations to maintain efficient customer service.
- Performed duties across multiple departments based on operational needs, demonstrating flexibility and the ability to quickly adapt to changing assignments.
- Handled multiple tasks and priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Supported inventory management by identifying low-stock, misplaced, or damaged merchandise to improve product availability.
- Ensured clean, organized, and safe work areas, adhering to company policies and safety standards to enhance operational efficiency.
Customer Service Associate
Home Depot
Killeen, TX
06.2023 - 01.2024
- Delivered professional customer service by addressing customer questions, facilitating purchases, processing returns and exchanges, and meeting general service needs.
- Responded to customer concerns and worked to identify appropriate solutions while maintaining a courteous and professional attitude.
- Assisted customers in person and by telephone with product, order, and service-related questions.
- Processed customer transactions accurately while following company policies and established procedures.
- Collaborated with multiple departments to resolve customer issues and expedite request completion.
- Communicated clearly with customers, coworkers, supervisors, and department personnel.
- Handled multiple customer requests and responsibilities simultaneously in a fast-paced environment.
- Exhibited patience and problem-solving skills while assisting customers with challenging or urgent concerns.
- Protected customer information and followed company policies regarding privacy, payment information, and transaction security.
Education
High School Diploma -
Killeen High School
Killeen, TX01-2024
Skills
- Security Procedures
- Data confidentiality
- Compliance management
- Records and Documentation
- Incident Reporting
- Electronic Records
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Administrative Support
- Time Management
- Attention to Detail
- Multitasking
- Team Collaboration
- Problem Solving
- Conflict Resolution
- Professional Communication
- Professional communication
- Security Operations
Military Status
U.S. Navy Reserve
Security Clearance
SECRET
Availability
Anytime
Military Training
- Master-at-Arms Training
- Military Security and Force Protection
- Emergency Response Procedures
- Security Documentation and Reporting
- Personnel and Installation Protection
- Professional Military Conduct
- Team-Based Operational Training
Additional Administrative Strengths
- Organizing and maintaining electronic and physical records
- Reviewing information for completeness and accuracy
- Providing assistance by telephone, email, and in person
- Working effectively with individuals from diverse backgrounds
- Following detailed written policies and procedures
- Prioritizing multiple responsibilities
- Handling sensitive information appropriately
- Providing professional and respectful customer service
- Working independently and as part of a team
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Master-at-Arms (MA)
United States Navy Reserve
04.2025 - Current
Cross-Functional Partner
H-E-B
06.2024 - Current
Customer Service Associate
Home Depot
06.2023 - 01.2024
High School Diploma -
Killeen High School