Alexa Romans
Vevay,IN
Summary
Current role as a mail deliver has prepared me for a multitude of different jobs. I am currently seeking a job as a Product Support Specialist. I feel my current role has prepared me for this role by selling different products to customers along the rural route. Whether it be stamps, cards, money orders, I had to know my products in order to be successful in giving my customers what they needed and doing it at the best price point possible. This made me a first level problem solver with empathy, a sense of humor, and adaptability. Being able to multitask and deliver customer satisfaction while maintaining a professional attitude to all customers and employees.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
Vevay, IN
06.2023 - Current
- Delivered mail accurately and efficiently to rural customers daily.
- Operated postal vehicles safely while adhering to traffic regulations.
- Provided excellent customer service to address inquiries and concerns.
- Maintained accurate records of deliveries and collections each day.
- Handled undeliverable mail according to USPS procedures and guidelines.
- Assisted in training new associates on delivery processes and safety protocols.
- Collaborated with team members to ensure timely mail delivery across routes.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Assisted customers with various inquiries related to postal services.
- Participated in training sessions related to new postal regulations and procedures.
- Collected payments for postal services rendered and issued receipts as required.
- Resolved customer complaints in a professional manner when necessary.
- Organized all incoming and outgoing mails in an orderly fashion.
- Obtained signatures for registered, certified, and insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Sold stamps and money orders to mail customers along daily route.
- Recorded address changes to redirect mail for residences or businesses.
- Provided change-of-address cards and other postal forms upon customer request.
Sales Associate
Weapons Pro
Salem, IN
07.2020 - 08.2020
- Assisted customers in selecting firearms and safety equipment.
- Maintained inventory levels and organized product displays effectively.
- Educated customers on product features and proper usage techniques.
- Processed sales transactions using point-of-sale systems accurately.
- Handled customer inquiries and resolved concerns professionally.
- Collaborated with team members to enhance store operations and service quality.
- Enforced safety protocols and compliance with legal regulations consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
Sorter
Amazon
Jeffersonville, IN
04.2015 - 07.2015
- Sorted packages efficiently for timely distribution to customers.
- Operated scanning equipment to track inventory and shipments accurately.
- Collaborated with team members to maintain a clean and organized workspace.
- Adhered to safety protocols while handling packages of various sizes.
- Participated in team meetings to discuss workflow improvements and challenges.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Organized sorted items into designated areas for further processing or shipment.
- Ensured that all safety guidelines were strictly followed at all times.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Reported any problems with machinery or supplies immediately to supervisors.
- Conducted random bin checks to verify inventory counts.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Utilized manual and automated systems to sort items at a high volume.
Server
Tumbleweed Tex Mex Grill & Margarita Bar
Floyds Knobs, Indiana
10.2014 - 12.2014
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed food and drink orders efficiently and accurately.
- Maintained cleanliness and organization of dining and service areas at all times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions and operated the point-of-sale system effectively.
- Resolved customer complaints quickly to enhance dining experiences.
- Promoted special menu items to increase guest satisfaction and engagement.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier
Dollar General
Salem
04.2014 - 09.2014
- Assisted customers with purchases and provided excellent service.
- Operated cash register and processed transactions accurately.
- Managed inventory stock levels and restocked shelves as needed.
- Handled customer inquiries and resolved complaints effectively.
- Maintained a clean and organized checkout area for efficiency.
- Monitored sales promotions and informed customers about current offers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Some College (No Degree) - Human Biology
Indiana University Southeast
New Albany, INSome College (No Degree) - Architectural Drafting
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Mail delivery
- Vehicle operation
- Route planning
- Record keeping
- Customer service
- Inventory management
- Team collaboration
- Safety compliance
- Complaint resolution
- Time management
- Effective communication
- Attention to detail
- GPS navigation
- Sorting mail
- Adaptable schedule
- Address verification
- Defensive driving
- Confidentiality
- Delivery accuracy
- Prioritization
- Dependability
- Continuous improvement
- Interpersonal skills
- Teamwork
- Multitasking capacity
Languages
English
Full Professional
Certification
- Government license to handle confidential documents. I.e. mail, express, certified documents, cremated remains
Affiliations
- Puzzles
- Crocheting
- Shopping
- Hiking
- Camping
References
References available upon request.
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
06.2023 - Current
Sales Associate
Weapons Pro
07.2020 - 08.2020
Sorter
Amazon
04.2015 - 07.2015
Server
Tumbleweed Tex Mex Grill & Margarita Bar
10.2014 - 12.2014
Cashier
Dollar General
04.2014 - 09.2014
Some College (No Degree) - Human Biology
Indiana University Southeast
Some College (No Degree) - Architectural Drafting
Ivy Tech Community College of Indiana