Alexa Ronn
Guilford,CT
Summary
Adept at transforming chaos into order, I leveraged organization skills and tech-savviness at Foodworks to enhance customer satisfaction and streamline operations. My proactive approach in training teams and managing high-volume calls significantly boosted efficiency. Recognized for meticulous attention to detail and a professional demeanor, I excel in fast-paced environments, consistently meeting and exceeding employer expectations.
Overview
2
2
years of professional experience
Work History
Receptionist
Foodworks
06.2022 - 06.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Lead
Foodworks
06.2022 - 06.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Greeted customers and listened closely to problems described to determine solutions.
Shift Supervisor
Delish
07.2024 - Current
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Guilford Public High School
Guilford, CT06.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling appointments
- File management
- Greeting and seating clients
- Professional demeanor
- Tech-Savvy
- Attention to detail
- Punctual and reliable
Timeline
Shift Supervisor
Delish
07.2024 - Current
Receptionist
Foodworks
06.2022 - 06.2024
Customer Service Lead
Foodworks
06.2022 - 06.2024
High School Diploma -
Guilford Public High School