Alexa Rosenfeld
Belmar,NJ
Summary
Dynamic Front Office Coordinator at Thrive Spine and Sports Rehab with a long proven track record in retail customer service and office management. Skilled in financial transactions and adept at fostering communication among diverse customers. Recognized for resolving patient inquiries efficiently, enhancing satisfaction, building customer relationships, and maintaining an organized environment.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
Thrive Spine and Sports Rehab
06.2025 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Key Holder Manager
Dor L' Dor
07.2021 - Current
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, and cash handling.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Opened inventory boxes and restocked shelves.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Adapted store layout according to changing seasons and maintained a visually appealing environment, maximizing visual impact for enhanced sales results.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Waitress
Attilio's Of Wall
10.2020 - 02.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Marketing
University of Arizona
Tucson, AZ05-2028
High School Diploma -
Wall High School
Wall Township, NJ06-2024
Skills
- Customer service expertise
- Front office management
- Opening and closing offices
- Scheduling appointments
- Phone and email etiquette
Timeline
Front Office Coordinator
Thrive Spine and Sports Rehab
06.2025 - Current
Key Holder Manager
Dor L' Dor
07.2021 - Current
Waitress
Attilio's Of Wall
10.2020 - 02.2021
Bachelor of Science - Marketing
University of Arizona
High School Diploma -
Wall High School
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