Alexa Rusinovich
Colliers
Summary
Experienced Long-Term Disability Technical Coach with a deep understanding of long-term disability claims and a proven track record in various departments. Demonstrated leadership skills in coaching claim managers, holding them accountable for their work, and driving them towards achieving goals. Known for a proactive approach in ensuring targets are met while motivating and inspiring claim managers. Exceptional communication and organizational abilities, coupled with strong multitasking skills.
Overview
15
15
years of professional experience
Work History
Long Term Disability Technical Coach
New York Life
11.2022 - Current
- Technical coaching on claims and content
- Coaching Claim Managers and proactively assisting them with work quality
- Assisting Team Leader to motivate and assist Claim Managers to successfully manage team
- Completing QRS consultations and provide feedback to Claim Managers
- Abiding to ethical standards and fair claim standards, Policies and Procedures, and best practices
- Ensuring strong customer relationships are built by assisting Claim Managers with approaches
- Providing feedback with Claim Managers to ensure claims are properly managed and letters are written appropriately
Long Term Disability Claim Manager
New York Life
06.2019 - Current
- Proactively manage claims
- Make appropriate decisions on claims in a timely manner
- Communicate effectively with employers & medical professionals
- Review medical information with medical team to determine if employee meets definition of disability per policy
- Calculate covered earnings
- Perform coaching and mentoring sessions
Permanency Caseworker
Blueprints
07.2018 - Current
- Assessing adoptive families to determine criteria met
- Understanding strengths and needs of children
- Child preparation session with child
- Performing regular visits with children and families
- Writing child profiles for adoption
- Ensuring case plans are beneficial and appropriate
Truancy Advocate
Blueprints
08.2016 - 07.2018
- Assist students and families regarding truancy issues
- Guide students to achieve attendance goals
- Serve as liaison to the school
- Advise students towards academic success
- Advocate for the rights of the student as well as his/her family
- Offer additional information to students and families on community resources
Customer Service
Gus's Goodies
08.2010 - 08.2016
- Working part time during summers and school holidays
- Competently assisting in opening/closing store
- Filling stock or cakes/ cookies
- Actively ensuring customer satisfaction
- Operating cash register
Education
Minor - Communications
West Virginia University
Morgantown, WV05.2016
Bachelor of Science - Criminology
West Virginia University
05.2016
Skills
- Proficient in Computer Applications
- Proven Leadership Abilities
- Effective Communication
- Creative Problem-Solving
- Collaborative Skills
- Adaptability
- Detail-Oriented Approach
Additional Information
- Authorized to work in the U.S. for any employer
- Awards: National Honors Society January 2011
- Initiated into National Honors Society in 2011 and was also a member in 2012
- President's and Dean's List in & 2014 & 2015
Relocation
Willing to relocate: Anywhere
Timeline
Long Term Disability Technical Coach
New York Life
11.2022 - Current
Long Term Disability Claim Manager
New York Life
06.2019 - Current
Permanency Caseworker
Blueprints
07.2018 - Current
Truancy Advocate
Blueprints
08.2016 - 07.2018
Customer Service
Gus's Goodies
08.2010 - 08.2016
Bachelor of Science - Criminology
West Virginia University
Minor - Communications
West Virginia University
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