Alexa Salcido

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Presented feedback to management on customer service trends and improvement areas.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Manage phone and emails correspondence
• process Road test
• Process Title transfers and driver license
• Certified VIN inspector
• Give Commercial Driver Licences
• Close the office when needed
• Help underage customers with the steps they need to do to get their permits
• Inform CDL drivers with the documents they need for their CDL

• Informed clients of policies and procedures.
• Obtained client information by answering telephone calls.
• I started helping out in the Moriarty MVD Office as a Door Greeter with ATA Temp Agency, I was asked to start running transactions beginning of November and I am currently doing these transactions and helping in the office and I am now processing drivers licenses, CDL's, taking pictures, administering written tests, vehicle titles, registration renewals, scanning insurance for suspended vehicles, interlock licenses, permits, Provisionals, making appointments, answering the phones, answering the door for the customers, cleaning of workstations, testing kiosks, chairs, all office equipment that customers touch, dealer work, deposits, answering general questions, helping the Spanish speaking customers that come into the office or call and ask questions. I am also learning new things everyday in my position as an ATA MVD Temp agent and I enjoy working with the public and providing great Customer Service.

Provide customer service to customers coming into the office for appointments, answer the door for customers and direct them to which agent is going to assist them with their transactions, make appointments, answer the phone, answer general questions that customers may have. Clean all the workstations, camera station and equipment, testing kiosks, credit card machines, chairs, door handles, all touch surfaces that need to be cleaned after each customer. Get documents ready for the road tests, and give any forms that customers come to the office for.

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• My position with McDonalds was a Manager and I would train new employees on all the processes for them to know what their job was and entailed. I would also train the employees to further their career at McDonalds as Manager, out of the employees that I had working under me 15 were promoted to crew leader or a manager. I was in charge of daily deposits, inventory, logging the waste of consumables, timesheets, during my shift I was in charge of the safe and had to keep a log of transactions. Would also go to the bank for change fund, answer telephones, assist customers in the front lobby, drive thru and in the general area. I was given the title of RDM which means I was in charge of customer complaints, customer issues, customer questions, happy customers, I was the Customer Service Manager, because my Supervisor liked my personality and how I always had a smile on my face. I went to classes to learn how to recover customers using the BLAST technique. I would follow Policy &Procedures on how to give disciplinary actions to employees. Several classes attended on how to properly do my job as a Manager.
• Improved safety procedures to create safe working conditions for workers.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.