Alexa Sandoval
Glendale,AZ
Summary
Dynamic BDC Representative at Gateway Chevrolet Fargo, adept at leveraging CRM software to enhance client relationships and drive sales. Proven ability in performance tracking and follow-up calls, contributing to increased dealership revenue. Recognized for exceptional communication and problem-solving skills, ensuring customer satisfaction and fostering teamwork within the department.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
BDC Representative
Gateway Chevrolet Fargo
11.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
Server
Benihanas
01.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
Apollo High School
8045 N 47th Ave Glendale, AZ 85302 United States05.2024
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Cash handling
- Food safety and sanitation
- Account servicing
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Relationship building
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Representative
Gateway Chevrolet Fargo
11.2024 - Current
Server
Benihanas
01.2024 - 10.2024
Apollo High School
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