Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALEXA SANTOY

Ottawa

Summary

Results-driven learner with a passion for continuous improvement and academic excellence. Possess a proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible approach, bringing strong skills in critical thinking and collaboration to the table. Known for maintaining high standards and delivering quality results, consistently striving to exceed expectations.

Overview

4
4
years of professional experience

Work History

Sales Associate

ZARA
10.2023 - 10.2023

- Providing exceptional customer service by assisting guests, addressing inquiries, and ensuring a positive experience.

- Receiving and stocking merchandise, ensuring accurate inventory, proper placement, and compliance with storage standards.

- Organizing merchandise to ensure it is neatly arranged, easily accessible, and displayed according to company standards.

- Overseeing the dressing room to ensure it is organized, clean, and properly stocked for both staff and customer use.

- Helped customers locate products and checked store system for merchandise at other sites.

Customer Service/Cashier/Food Prepper

LITTLE CREPERIE
11.2021 - 12.2024

- Preparing ingredients and food items in accordance with established recipes and safety standards.

- Performing cleaning and organization of restaurant equipment to ensure proper functionality and maintain cleanliness standards.

- Responsible for opening and closing the restaurant.

- Managing inventory by tracking stock levels and ensuring proper storage to maintain efficient kitchen operations.

- Performed cash, card, and check transactions to complete customer purchases.

- Processed customer orders and accurately handled payment transactions.

- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

- Utilized POS system to handle customer cash and credit card transactions.

- Learned duties for various positions and provided backup at key times.

Part-time Team Member

LEWIS UNIVERSITY BOOKSTORE
01.2022 - 05.2023

- Providing exceptional customer service by assisting guests, addressing inquiries, and ensuring a positive experience.

- Assisted with inventory counts and stocking of merchandise, textbooks, and snack foods.

- Operated register to process payments and collect cash payment for order totals.

- Packaging and shipping online orders accurately and efficiently, ensuring timely delivery and proper handling of products.

Sales Associate/Fashion Stylist

LADY’S & GENT’S
05.2021 - 08.2022

- Performed cash, card, and check transactions to complete customer purchases.

- Packaging and shipping online orders accurately and efficiently, ensuring timely delivery and proper handling of products.

- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.

Receiving and stocking merchandise, ensuring accurate inventory, proper placement, and compliance with storage standards.

- Trained new employees on company policies, procedures, and job tasks to help them get started smoothly.

- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

- Rotated stock and restocked shelves to maintain product availability and store appearance.

- Responsible for opening and closing the store.

Education

Bachelor of Arts - Forensic Criminal Investigation, Biology

Lewis University
ROMEOVILLE, IL
12-2024

Skills

  • Retail/customer service experience
  • Fast learner
  • Communication skills
  • Teamwork skills
  • Bilingual in Spanish
  • Task prioritization
  • Note-taking requirements
  • Attention to detail
  • Multi-tasking abilities
  • Reliable and punctual
  • Meeting deadlines

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

ZARA
10.2023 - 10.2023

Part-time Team Member

LEWIS UNIVERSITY BOOKSTORE
01.2022 - 05.2023

Customer Service/Cashier/Food Prepper

LITTLE CREPERIE
11.2021 - 12.2024

Sales Associate/Fashion Stylist

LADY’S & GENT’S
05.2021 - 08.2022

Bachelor of Arts - Forensic Criminal Investigation, Biology

Lewis University
ALEXA SANTOY