Alexa Scherer
New Port Richey
Summary
Adaptable and self-motivated professional with a commitment to continual improvement. Experienced in managing client accounts and training team members, dedicated to achieving high standards of service and operational excellence.
Overview
9
9
years of professional experience
Work History
Homemaker and Mother
Self
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Senior Account Specialist
Tampa Bay Times
Remote
09.2021 - 07.2024
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Optimized workflow processes, reducing response times for client requests significantly.
- Assisted in training new team members on company policies and procedures.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Executive Assistant
Heavenly Hash Creamery, LLC
Pinellas Park, FL
01.2019 - 11.2020
- Developed and implemented office procedures to improve workflow processes.
- Assisted in preparing meeting agendas and minutes for strategic planning sessions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Birthday Party Host
Romp N' Roll
St. Petersburg, FL
01.2018 - 12.2018
- Coordinated birthday party activities, ensuring smooth transitions between events and maintaining guest engagement.
- Developed themed decorations and setups to enhance party atmosphere and align with client preferences.
- Facilitated group games and activities, promoting teamwork and enhancing children's enjoyment during events.
- Oversaw safety protocols during events, prioritizing guest well-being while maintaining a fun environment for all attendees.
Swim Instructor
Seal Swim School
Lutz, FL
08.2016 - 05.2017
- Instructed swimming techniques to enhance student confidence and water safety awareness.
- Developed personalized lesson plans tailored to individual skill levels and learning styles.
- Monitored student progress, providing constructive feedback and encouragement to foster improvement.
- Ensured compliance with safety protocols and maintained a secure environment during lessons.
Education
GED -
River Ridge High School
New Port Richey, FL01-2019
Skills
- Friendly, positive attitude
- Flexible and adaptable
- Attention to detail
- Multitasking
- Dependable and responsible
- Organization and time management
- Customer service
- Problem-solving
Timeline
Homemaker and Mother
Self
07.2024 - Current
Senior Account Specialist
Tampa Bay Times
09.2021 - 07.2024
Executive Assistant
Heavenly Hash Creamery, LLC
01.2019 - 11.2020
Birthday Party Host
Romp N' Roll
01.2018 - 12.2018
Swim Instructor
Seal Swim School
08.2016 - 05.2017
GED -
River Ridge High School