Alexa Shaughnessy
Sacramento,CA
Summary
An AAPC Certified Professional Coding Apprentice, looking to start a career in the Health Information Management industry. Previous work experience in the mortgage industry as a highly sought after mortgage loan processor, having become the preferred point of contact for the broker, president and several loan originators. Extremely high communication skills, problem solving abilities, very fast learner, and eager participant in expanding knowledge and expertise.
Overview
3
3
years of professional experience
Work History
Mortgage Loan Processor
Village Financial Group
01.2020 - 04.2023
- Set up and completed over 300 loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file, and became preferred point of contact for all involved.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Handled many administrative duties, such as supply ordering, bookkeeping, file organization, social media and marketing efforts, on top of managing own loan files.
Restaurant Worker
Jacks Urban Eats
06.2016 - 12.2019
- Greeted and interacted with hundreds of customers per day at ordering station, took large orders, prepared orders in very fast paced environment.
- Handled cash at cash register while gathering drink and side orders
- Became top performing employee at all food and cash stations, such as salad bar, meat carving station, sandwich station, sauté station (responsible for utilizing deep fryers, ovens, stove tops and hot sandwich presses), cash register, and food running.
- Assembled menu items in grill area and monitored warmers to restock inventory.
- Became OSHA certified in food handling safety
- Developed highly praised customer service skills
- Had to operate in a team environment, managing a great rapport with co-workers and customers alike.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
CPC-A - Medical Coding And Billing
Career Step
Online03.2024
Bachelor of Arts - Communication And Rhetoric
Sacramento State University
Sacramento12.2019
Skills
- Knowledge of ICD-10-CM and CPT coding conventions, and clinical documentation
- Knowledge of and compliance with standards of ethical coding as set forth by the American Health Information Management Association (AHIMA) and the American Academy of Professional Coders (AAPC)
- Knowledge of anatomy, physiology, pathological processes of disease, and medical terminology
- Critical thinking skills, and vast problem solving abilities
- Efficient Time Management skills
- Proficiency in use of Microsoft applications such as Word, Excel, and PowerPoint
- Organizational and multi-tasking skills
- Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs
- Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
- Ability to work with others in a flexible and cooperative manner
- Ability to maintain composure during challenging interpersonal interactions
- Active listening skills; including interpersonal skills and telephone communication
- Ability to handle multiple procedures and interruptions throughout the day
Timeline
Mortgage Loan Processor
Village Financial Group
01.2020 - 04.2023
Restaurant Worker
Jacks Urban Eats
06.2016 - 12.2019
CPC-A - Medical Coding And Billing
Career Step
Bachelor of Arts - Communication And Rhetoric
Sacramento State University
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