ALEXA SILVA SANTISTEBAN
Palm Desert
Summary
Experienced and bilingual administrative professional with a strong background in office operations, customer service, and medical administration. Proven ability to streamline processes, manage schedules, and support teams to enhance productivity. Skilled in cross-functional communication, patient interaction, and handling confidential information. Seeking to bring organizational excellence to an Office Manager role.
Overview
9
9
years of professional experience
Work History
Medical Assistant / Clinic Scheduler
Eisenhower Medical Center
11.2022 - Current
- Coordinate surgeries and follow-ups, including pre-authorizations and documentation.
- Reduce wait times and improve satisfaction through efficient insurance verification and scheduling.
- Manage high call volumes and front desk operations while maintaining confidentiality and accuracy.
- Foster patient trust through compassionate care and responsive communication.
Office Manager
Aco's Pool and Outdoor Services
02.2016 - 01.2024
- Oversee daily office operations, ensuring seamless administrative workflow and timely task completion.
- Manage vendor relations, supply procurement, and office inventory to support efficient operations.
- Handle scheduling, customer service, and billing inquiries, providing consistent client satisfaction.
- Implement streamlined filing and record-keeping systems, improving accessibility and reducing clutter.
- Reconcile accounts payable/receivable and maintain financial documentation for accurate bookkeeping.
- Maintain professionalism and de-escalate customer issues with calm, effective solutions.
Appointment Scheduler
Younes Medical Center
04.2019 - 04.2020
- Schedule appointments and process referrals and authorizations.
- Provide high-level customer service to patients via phone and in person.
- Maintain professionalism while managing a high call volume and gathering client information.
- Adapt quickly to new technologies and procedures.
Sports Concierge (Part-Time)
Toscana Country Club
11.2018 - 04.2019
- Book recreational activities and assist members with inquiries.
- Manage front desk duties, tours, and event promotions with professionalism.
- Respond to phone and email inquiries, ensuring timely and courteous service.
- Promote club functions and provide exceptional service to members and their guests.
Education
Medical Assistant Certificate -
Kaplan College
Palm Springs, CA01.2014
High School Diploma - undefined
Palm Desert High School
Palm Desert, CA01.2012
Skills
- Office Operations & Administration
- Schedule & Calendar Management
- Bilingual: English & Spanish
- Vendor & Inventory Management
- Customer Service & Client Relations
- HIPAA & Confidentiality Compliance
- Billing & Invoicing
- Problem Solving & Multitasking
Languages
English
Native or Bilingual
Timeline
Medical Assistant / Clinic Scheduler
Eisenhower Medical Center
11.2022 - Current
Appointment Scheduler
Younes Medical Center
04.2019 - 04.2020
Sports Concierge (Part-Time)
Toscana Country Club
11.2018 - 04.2019
Office Manager
Aco's Pool and Outdoor Services
02.2016 - 01.2024
High School Diploma - undefined
Palm Desert High School
Medical Assistant Certificate -
Kaplan College
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