Alexa Solorzano
Raleigh,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a cybersecurity position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hiring and Recruiting Manager
Tropical Smoothie Cafe
01.2022 - 08.2023
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
Customer Service Specialist
Cape Fear Flooring
01.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bootcamp - Cybersecurity
North Carolina State University
Raleigh, NCBachelor Of Science - Public Relations
University of North Carolina At Pembroke
Pembroke, North Carolina12.2021
Skills
- Communication: explaining technical concepts to non-technical stakeholders
- Crisis Management: Ability to remain calm and make informed decisions during high-pressure situations
- Problem-Solving: Applied to identifying and resolving security vulnerabilities and incidents
- Attention to Detail: equally important in cybersecurity to spot potential vulnerabilities and risks
- Research Skills: Applied to understanding emerging threats and vulnerabilities in the cybersecurity field
Websites
Timeline
Hiring and Recruiting Manager
Tropical Smoothie Cafe
01.2022 - 08.2023
Customer Service Specialist
Cape Fear Flooring
01.2019 - 12.2021
Bootcamp - Cybersecurity
North Carolina State University
Bachelor Of Science - Public Relations
University of North Carolina At Pembroke