Alexa Soto
Burton,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The University of Michigan
2023.10 - Current
- Handle all Calls and Emails, Handling Deposits, Help Tenants with any issues or concerns, Show possible tenant, vacant spaces, Uses all MicroSoft Software, Chemical Inventory, Connect with all Tenants, Staff, Guest and Others, Scheduling available Conference room, Maintain Work Orders for Maintenance, Etc.
Customer Service/Sales Supervisor
Jupiter Bike
2022.06 - 2023.02
- In charge of setting up customer accounts and providing any customer service required, Handled paperwork needed for returns and service calls, sales, and cash handling, Provided training to new staff, Sorted, packaged items for shipments as well as any lost or damaged shipment paperwork, Took care of any administrative duties in the back office, Service Advisor for all repairs, Maintain Dealer needs, concerns and more, Handle Morning Meetings with my Team, Interviewing possible candidates for CSR Team, Etc.
Receptionist/Customer Service
The Lash Lounge
2022.01 - 2022.06
- Handle all payments, Sign Guest Up for Memberships, Set up member appointments, Answer all phone calls, text messages, and emails, Maintain the store to make sure it was clean and well stocked, Etc.
Sales Associate/Customer Service
The Walt Disney Company
2021.10 - 2022.03
- Cash Handling, Retail, Sales, Answer Calls to the store, Close out my drawer every night, Inventory, Etc.
Guest Relations
SeaWorld Parks and Entertainment
2021.05 - 2021.09
- Took care of the payments/handled my drawer, Depositing earned profit after each shift in Volt, Handled Ticket Booth at entry of park, In charge of signing up guests for one of various accounts offered, Direct traffic and guests, Assist with purchasing upgrades, Redirect escalated situations, Etc.
Receptionist/ Beauty Specialist/Customer Relations
Bliss Facial Spa and Salon
2021.03 - 2021.08
- Took care of the payments/handled the register for the store, Answered the phones and took care of any administrative duties, as well as sales and inventory, Handled all appointments, checked guests in and out, In charge of selling memberships to new clients, Did facials, waxing and eyelash extensions.
Lash Technician
Amazing Lash Studio
2020.10 - 2021.03
- Consult with clients to determine the best length, thickness, and style of eyelash extensions to suit their desired look and face shape, Prepare the work area by sterilizing and sanitizing tools and equipment and setting out the necessary supplies.
Education
Cosmetology -
Empire Beauty School
Brandon, FloridaCollege Preparatory -
Tolleson Union High School
Tolleson, ArizonaSkills
- Photography
- Customer service
- Front Desk
- Upselling
- Guest Relations Experience
- Administrative Experience
- Event Planning
- Microsoft Word
- Microsoft Excel
- Interviewing
- Social media marketing
- Google Experience
Certification
Cosmetology License
Timeline
Administrative Assistant
The University of Michigan
2023.10 - Current
Customer Service/Sales Supervisor
Jupiter Bike
2022.06 - 2023.02
Receptionist/Customer Service
The Lash Lounge
2022.01 - 2022.06
Sales Associate/Customer Service
The Walt Disney Company
2021.10 - 2022.03
Guest Relations
SeaWorld Parks and Entertainment
2021.05 - 2021.09
Receptionist/ Beauty Specialist/Customer Relations
Bliss Facial Spa and Salon
2021.03 - 2021.08
Lash Technician
Amazing Lash Studio
2020.10 - 2021.03
Cosmetology -
Empire Beauty School
College Preparatory -
Tolleson Union High School