ALEXA SOTO
Kissimmee,FL
Summary
Dynamic and results-oriented professional with extensive experience in merchandise processing at Home Goods and customer service at Golden Corral. Excelled in teamwork and collaboration, ensuring peak season efficiency and safety compliance. Demonstrated exceptional problem-solving abilities and attention to detail, leading to a significant reduction in damaged goods. Skilled in packing products and fostering positive customer interactions, enhancing loyalty and operational productivity.
Overview
11
11
years of professional experience
Work History
Merchandise Processor
Home Goods
08.2019 - Current
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Sorted, priced and stocked merchandise on sales floor.
- Managed returns and exchanges efficiently, updating inventory records accordingly.
- Optimized storage space utilization with effective reorganization and consolidation strategies for increased efficiency.
- Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events.
- Maintained focus on organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Reduced damaged goods rate by conducting thorough quality inspections during the processing stage.
Cashier
Golden Corral
07.2014 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Associates - LPN
Metro College
Ponce, PR05.1998
Skills
- Packing boxes
- Workplace safety
- Maintaining safety
- Stock replenishment
- Teamwork
- Organization skills
- Stockroom housekeeping
- Quick learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Problem-solving abilities
LANGUAGES
Spanish
English
Timeline
Merchandise Processor
Home Goods
08.2019 - Current
Cashier
Golden Corral
07.2014 - 01.2023
Associates - LPN
Metro College