Alexa Suarez
North Aurora,IL
Summary
Bilingual professional with strong communication and customer service skills. Organized and adaptable, committed to team success and delivering high-quality support. Ready to tackle new challenges and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Military
Army
Chicago, IL
02.2023 - Current
- Enforced proper handling, security, storage, and accountability procedures for sensitive materials, including weapons and ammunition, in accordance with Army regulations.
- Coordinated transportation and distribution of supplies and equipment to multiple units, enhancing support for operational requirements and training missions.
- Managed inspection, inventory, storage, and distribution of organizational supplies and equipment, ensuring operational readiness and accountability across units.
- Supervised loading and unloading operations while maintaining accurate logistics records and inventory documentation through automated supply management systems.
- Conducted routine inventory audits, physical inspections, and record reconciliations to maintain 100% accountability of assigned equipment and supplies.
- Trained and mentored personnel on supply operations and safety procedures, improving adherence to inventory control and documentation standards.
Sales Associate
Coach Outlet
Aurora, IL
08.2022 - Current
- Delivered friendly, personalized customer service in-store and over the phone to enhance customer satisfaction and create positive shopping experiences.
- Guided customers in product selection, addressed inquiries, and located merchandise to fulfill individual needs, enhancing overall shopping experience.
- Executed sales transactions, exchanges, and returns accurately, ensuring efficient and welcoming checkout experiences that encouraged customer loyalty.
- Recommended complementary products and identified upselling opportunities to increase sales and improve overall customer satisfaction.
- Built strong customer relationships through clienteling, active listening, and personalized product recommendations.
- Coordinated daily store operations, including opening and closing procedures, restocking, and merchandise organization, while upholding visual merchandising standards.
- Processed incoming shipments by unpacking, tagging, sorting, and stocking merchandise in designated areas.
- Collaborated with team members to maintain an organized, customer-focused retail environment while demonstrating strong communication, teamwork, and problem-solving skills.
Sales Associate
Ross Dress for Less
Geneva, Illinois
08.2021 - 08.2022
- Processed refunds, exchanges, and sales transactions accurately.
- Resolved checkout issues and customer concerns, ensuring a positive shopping experience.
- Used strong communication and problem-solving skills to provide excellent customer service.
- Trained new cashiers on register operations and customer service standards to enhance team efficiency.
- Opened and closed registers according to store procedures.
- Balanced cash drawers and resolved end-of-shift discrepancies.
- Cross-trained in multiple departments to ensure seamless operations and customer support.
- Restocked shelves, organized merchandise, and maintained clean fitting rooms and displays.
- Assisted with price checks, label updates, and incoming shipments.
Barista
Dunkin Donuts
Aurora, IL
07.2020 - 08.2021
- Prepared and served coffee, espresso drinks, and other beverages according to company standards.
- Took customer orders accurately while delivering friendly, efficient service in high-volume settings, enhancing customer satisfaction.
- Processed customer payments and managed cash register transactions, ensuring accuracy and security in financial operations.
- Maintained a clean, organized workspace while following health and safety standards.
- Assisted with opening and closing duties, including cleaning, restocking, and balancing registers.
- Collaborated with team members to streamline operations, contributing to seamless service and improved customer experiences.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2022
Skills
- Logistics Coordination
- Inventory Management
- Cash Handling & POS Systems
- Logistics Management
- Sales & Upselling
- Customer service
- Time management
- Team collaboration
- Attention to detail
- Problem-Solving
- Phone etiquette
- Bilingual: English and Spanish
Timeline
Military
Army
02.2023 - Current
Sales Associate
Coach Outlet
08.2022 - Current
Sales Associate
Ross Dress for Less
08.2021 - 08.2022
Barista
Dunkin Donuts
07.2020 - 08.2021
High School Diploma -
East Aurora High School