Alexa Swa

• In warehouse position:
• Verified documentation and condition of freight to assure quality standards were achieved.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assembled pallets and crates for secure transportation of materials.
• Assisted in receiving, stocking and distribution of merchandise.
• Maintained clean, orderly work environment free of hazards.
• Completed cycle counts and monthly inventory.
• Checked packages and merchandise for damage and notified vendors.

In parts counter position:

• Assisted customers with locating specific parts, leading to a streamlined shopping experience.
• Processed customer orders accurately and efficiently, contributing to repeat business.
• Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
• Helped increase overall sales by cross-selling related items based on customers' specific needs
• Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
• Maintained clean and neat parts counter and sales floor.
• Conducted cash handling, credit card transactions
• In parts coordinator position:
• Assisted technicians by responding to complaints and offering updates on back-ordered parts.
• Ordered parts for technicians in a timely manner
• Recommended alternative parts if necessary
• Collaborated with service technicians to ensure proper parts identification and availability for parts
• In current rental coordinator position:
• Provide exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
• Assist customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
• Coordinate logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
• Manage inventory control, maintaining accurate records of equipment availability for effective rental coordination.
• Streamline rental processes by implementing efficient scheduling and organization techniques.
• Enhance customer satisfaction through timely communication and attention to detail in coordinating rentals.
• Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Prepared instruction materials
• Instructed small groups of students in basic concepts such as sounds, reading and math.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Supervised free play and other activities to keep children safe.
• Responded to inquiries from parents and guardians.
• Provided support and guidance to children in conflict resolution.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Completed daily side work and opening and closing duties without fail.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Relayed guest comments or suggestions to manager on duty for further action.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.