Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Tolstonog

Summary

To obtain relevant work experience in the field of Business Management to supplement my education and provide with a foundation upon which I can build my career.

Overview

9
9
years of professional experience

Work History

Front Desk Manager

Rancho Valencia Resort & Spa, Relais and Chateaux
10.2021 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Executive Assistant

The Seagate Hotel and Spa
08.2019 - 07.2021


  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Used Salesforce to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providin high level of service for owner and guests.

Telemarketer

Cherry Communications, LLC
08.2018 - 01.2019
  • Made outbound calls to collect consumer behavior data for firm research
  • Collected and analyzed participant data and reformatted into appropriate format for records
  • Assisted with relevant office tasks as needed

Hostess

Matteo’s Trattoria
05.2018 - 08.2018
  • Greeted incoming and departing guests, escorted them to their designated seating area, and presented menus
  • Answered incoming calls and provided appropriate service
  • Assisted dining room staff by setting up and clearing tables, replenishing water, and serving beverages
  • Reconciled cash drawer by balancing transactions and verifying credit transactions

Receptionist

Chiropractic Office
01.2015 - 08.2016
  • Assisted patients with scheduling appointments, insurance forms, and payment
  • Recorded patient health and insurance information in office files
  • Answered and made outbound phone calls to verify appointments, insurance, and follow-ups

Education

Bachelors Degree - Business Administration And Management

Palm Beach State College
05.

undefined

CKI

Assosiate of Arts -

Tallahassee Community College

TCC - Political Roundtable

Tallahassee Community College

Skills

  • Revenue Enhancement
  • Multi-Line Phone Systems
  • Complaint Management
  • Business Development
  • Sales Expertise
  • Staff Training
  • Team Performance Monitoring
  • Guest Relations
  • Bookkeeping
  • Revenue Management
  • Conflict Mediation
  • Telephone Etiquette
  • Problem-Solving Skills

Timeline

Front Desk Manager

Rancho Valencia Resort & Spa, Relais and Chateaux
10.2021 - Current

Executive Assistant

The Seagate Hotel and Spa
08.2019 - 07.2021

Telemarketer

Cherry Communications, LLC
08.2018 - 01.2019

Hostess

Matteo’s Trattoria
05.2018 - 08.2018

Receptionist

Chiropractic Office
01.2015 - 08.2016

Bachelors Degree - Business Administration And Management

Palm Beach State College

undefined

CKI

Assosiate of Arts -

Tallahassee Community College

TCC - Political Roundtable

Tallahassee Community College

Similar Profiles

CREATE PROFILE
Alexa Tolstonog